EPIC Health Tech Senior Analyst - Workflow & Incident Leader

Accenture; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Accenture in Singapore seeks a professional to support end-users of the application, identify issues, and coordinate with stakeholders while understanding the organization’s workflow and policies.

The role covers incident management, maintenance and change, and strong collaboration with Epic representatives and business teams. It emphasizes clear communication, proactive problem-solving, and alignment with user requirements.

Qualifications

• Prior healthcare background will be ideal.
• Good communication & stakeholder management skills.
• Certifications in EPIC will be a bonus.

Responsibilities

• Incident Management: gather information from diverse sources and define problems, and develop proactive plans for resolution and prevention.
• Maintenance and Change: modify configurations to align with end-users' business needs, involving workflow design, advanced configuration, system testing, documentation, stakeholder approval, and deployment.
• Collaboration and Relationship Building: bridge communication between the team and stakeholders like Epic representatives, the organization’s business community, process analysts, and end-users. Regular project team communications.

Skills

Communication skills

Healthcare background

EPIC certifications

Stakeholder management

Job description

Accenture in Singapore seeks a professional to support end-users of the application, identify issues, and coordinate with stakeholders while understanding the organization’s workflow and policies.

The role covers incident management, maintenance and change, and strong collaboration with Epic representatives and business teams. It emphasizes clear communication, proactive problem-solving, and alignment with user requirements.