#EG EPIC Consultant

NCS; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

NCS, a leading technology services firm, seeks an experienced Epic Business Analyst to support the rollout of Epic in Singapore hospitals. You will lead the Epic platform build, configurations, testing, and ongoing enhancements to meet clinical and operational needs.

Collaborating with clinicians, IT teams, and external partners, you will translate requirements into functional Epic workflows, manage changes, monitor adoption, and ensure data integrity and regulatory compliance in a fast-paced

Qualifications

• 3+ years as a Business Analyst or Consultant in healthcare IT.
• Holds a current Epic certification; Ambulatory/Healthy Planet/MyChart preferred.
• Strong written and verbal communication with cross-functional collaboration.

Responsibilities

• Lead setup and ongoing enhancement of the Epic platform for Singapore hospitals.
• Translate business requirements into Epic module configurations and workflows.
• Support full lifecycle activities for Epic initiatives including new implementations and upgrades.
• Conduct comprehensive system testing, identify defects, and optimize performance.
• Coordinate change management and engage cross-functional stakeholders.
• Monitor system performance and user adoption to identify improvements.
• Maintain documentation of configurations and workflows.
• Serve as primary contact between technical teams, users, and partners.
• Provide user support and resolve incidents in a timely manner.
• Ensure data integrity and regulatory compliance.
• Establish access controls and security measures.
• Recommend system improvements to improve usability.
• Stay updated with Epic releases and healthcare IT developments.

Skills

Healthcare IT experience

Stakeholder communication

Analytical thinking

Education

Epic Certification

Tools

Ambulatory

Healthy Planet

MyChart

Caboodle

Cogito

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

• Lead the build, setup, and continual enhancement of the Epic platform to support operational and clinical needs in the rollout of EPIC implementation in Singapore hospitals and healthcare institutions
• Translate business and organizational requirements into functional Epic module configurations and workflows.
• Support full lifecycle activities for Epic initiatives, including new implementations, system upgrades, and enhancement rollouts.
• Conduct comprehensive system testing, identify defects, troubleshoot issues, and fine-tune performance to ensure reliability and efficiency.
• Oversee change management activities by evaluating change requests and coordinating cross-functional stakeholders to implement updates smoothly.
• Monitor system performance indicators and user adoption metrics to proactively identify optimization opportunities.
• Maintain detailed documentation covering configurations, workflows, updates, and system modifications.
• Serve as the primary point of contact between technical teams, business users, and external partners for system-related matters.
• Provide user support and guidance, resolving incidents and addressing operational queries in a timely manner.
• Safeguard data integrity and ensure alignment with regulatory requirements, internal governance policies, and compliance standards.
• Establish and maintain appropriate access controls and security measures to protect patient and organizational information.
• Recommend and drive system improvements to enhance usability, efficiency, and overall user experience.
• Keep abreast of Epic releases, healthcare IT developments, and industry best practices to ensure system relevance and continuous improvement.

Qualifications

• At least 3 years of working experience as a Business Analyst or Consultant, preferably in healthcare industry
• Holds a current and valid Epic certification.
  Preferred: Ambulatory, Healthy Planet, MyChart, Analytics (Caboodle/Cogito)
• Experience participating in Epic implementation or optimization projects is advantageous but not essential.
• Demonstrates strong written and verbal communication skills, with the ability to collaborate effectively across multidisciplinary teams, including business stakeholders, vendors, and internal project members.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.