#EG EPIC Consultant

NCS Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

NCS Group in Singapore is seeking a Business Analyst to lead the build and enhancement of the Epic platform for healthcare institutions. The role includes translating business requirements into functional configurations, overseeing system testing, and providing user support.

The ideal candidate will have at least 3 years of experience in a similar role, hold a valid Epic certification, and demonstrate strong communication skills. This position offers the chance to influence healthcare IT solutions across Singapore.

Qualifications

• At least 3 years of working experience as a Business Analyst or Consultant in healthcare.
• Experience in Epic implementation or optimization projects is advantageous.
• Strong written and verbal communication skills.

Responsibilities

• Lead the build and enhancement of the Epic platform for healthcare.
• Translate business requirements into functional Epic configurations.
• Conduct system testing and monitor performance indicators.
• Serve as main contact for system-related matters and provide user support.

Skills

Business Analysis

Communication Skills

Epic Configuration

System Testing

Education

Epic Certification

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission‑critical, and multi‑platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

• Lead the build, setup, and continual enhancement of the Epic platform to support operational and clinical needs in the rollout of EPIC implementation in Singapore hospitals and healthcare institutions
• Translate business and organizational requirements into functional Epic module configurations and workflows.
• Support full lifecycle activities for Epic initiatives, including new implementations, system upgrades, and enhancement rollouts.
• Conduct comprehensive system testing, identify defects, troubleshoot issues, and fine‑tune performance to ensure reliability and efficiency.
• Oversee change management activities by evaluating change requests and coordinating cross‑functional stakeholders to implement updates smoothly.
• Monitor system performance indicators and user adoption metrics to proactively identify optimization opportunities.
• Maintain detailed documentation covering configurations, workflows, updates, and system modifications.
• Serve as the primary point of contact between technical teams, business users, and external partners for system‑related matters.
• Provide user support and guidance, resolving incidents and addressing operational queries in a timely manner.
• Safeguard data integrity and ensure alignment with regulatory requirements, internal governance policies, and compliance standards.
• Establish and maintain appropriate access controls and security measures to protect patient and organizational information.
• Recommend and drive system improvements to enhance usability, efficiency, and overall user experience.
• Keep abreast of Epic releases, healthcare IT developments, and industry best practices to ensure system relevance and continuous improvement.

Qualifications

• At least 3 years of working experience as a Business Analyst or Consultant, preferably in the healthcare industry
• Holds a current and valid Epic certification. Preferred: Ambulatory, Healthy Planet, MyChart, Analytics (Caboodle/Cogito)
• Experience participating in Epic implementation or optimization projects is advantageous but not essential.
• Demonstrates strong written and verbal communication skills, with the ability to collaborate effectively across multidisciplinary teams, including business stakeholders, vendors, and internal project members.