Health Tech Senior Analyst (EPIC System)

Accenture; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Accenture in Singapore seeks a professional to support end-users of the application, identify issues, and coordinate with stakeholders while understanding the organization’s workflow and policies.

The role covers incident management, maintenance and change, and strong collaboration with Epic representatives and business teams. It emphasizes clear communication, proactive problem-solving, and alignment with user requirements.

Qualifications

• Prior healthcare background will be ideal.
• Good communication & stakeholder management skills.
• Certifications in EPIC will be a bonus.

Responsibilities

• Incident Management: gather information from diverse sources and define problems, and develop proactive plans for resolution and prevention.
• Maintenance and Change: modify configurations to align with end-users' business needs, involving workflow design, advanced configuration, system testing, documentation, stakeholder approval, and deployment.
• Collaboration and Relationship Building: bridge communication between the team and stakeholders like Epic representatives, the organization’s business community, process analysts, and end-users. Regular project team communications.

Skills

Communication skills

Healthcare background

EPIC certifications

Stakeholder management

Job description

The Role: The candidate will be responsible for supporting the application’s end-users, identifying and coordinating issues that affect their application areas and understanding the organization’s workflow and policies.

Critical Success Factors

• 1. Prior healthcare background will be ideal
• 2. Good communication & stakeholder management skills
• 3. Certifications in EPIC will be a bonus

Main Responsibilities include but are not limited to:

Incident Management

You will gather information from diverse sources, critically evaluating it to define problems, and developing proactive plans for resolution and prevention.

Maintenance and Change

You will comprehend the organization’s operational and clinical requirements, guiding workflow direction. They will modify system configurations to align with end-users' business needs, involving workflow design, advanced configuration, system testing, documentation, stakeholder approval, and production deployment.

Collaboration and Relationship Building

You will bridge communication between the team and stakeholders like Epic representatives, the organization’s business community, process analysts, and end-users. Responsibilities include collaboratively identifying and resolving issues, ensuring system alignment with business requirements, and regular communication through project team meetings.

Why join us?

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture