Service Desk Agent

INVENTIVO PTE. LTD.; Singapore; On-site; SGD 22,000 - 31,000; Part time

Job summary

INVENTIVO PTE. LTD. is seeking on-call IT support staff in Singapore to provide first-level technical assistance to end users. You will handle hardware, software, networking issues and assist with account administration, while logs and SLA compliance are essential. This role welcomes students and fresh graduates.

The position requires flexibility for on-call coverage, including day and night 12-hour shifts, weekends and public holidays. Strong customer service skills and teamwork are a must.

Qualifications

• Diploma or degree in IT or currently pursuing studies.
• Basic knowledge of Windows, Office 365, desktop hardware and networking fundamentals.
• Strong troubleshooting and customer-service mindset.
• Willing to work on on-call basis including 12-hour shifts, weekdays and weekends.

Responsibilities

• Provide first-level technical support to end users via phone, email, remote tools, or onsite.
• Troubleshoot and resolve hardware, software, printer, and network-related issues.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment.
• Escalate unresolved issues to the appropriate support teams when necessary.
• Log, update, and close incidents accurately in the service desk system.
• Perform user account administration including password resets and access requests.
• Ensure incidents are handled within SLA and communicate status to users.
• Follow IT policies, security procedures, and operational guidelines.
• Perform other IT support duties as assigned during the shift.

Skills

Windows OS

Office 365

Networking basics

Troubleshooting

Communication

Team player

Education

Diploma / Higher NITEC / Degree in IT

Job description

Key Responsibilities

• Provide first-level technical support to end users via phone, email, remote tools, or onsite.
• Troubleshoot and resolve hardware, software, printer, and network-related issues.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment.
• Escalate unresolved issues to the appropriate support teams when necessary.
• Log, update, and close incidents accurately in the service desk ticketing system.
• Perform user account administration, including password resets and access requests.
• Ensure incidents are handled within agreed service levels (SLA).
• Maintain clear communication with users regarding the status of reported issues.
• Follow company IT policies, security procedures, and operational guidelines.
• Perform other IT support duties as assigned during the shift.

Job Requirements

• Diploma, Higher NITEC, Degree, or currently pursuing studies in Information Technology, Computer Science, or a related field.
• Students, fresh graduates, and candidates with basic IT support experience are encouraged to apply.
• Basic knowledge of Microsoft Windows, Microsoft Office 365, desktop hardware, and networking fundamentals.
• Good troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Customer service-oriented with a positive attitude.
• Able to work independently and as part of a team.
• Willing to work on an on-call basis, including weekdays, weekends, public holidays, and either day or night 12-hour shifts.

Preferred Qualifications

• Previous experience in a Service Desk or Desktop Support environment is an advantage.

Employment Type

• On-Call / Casual

• Students and fresh graduates are welcome to apply