Enterprise Support Engineer — SLA & Incident Expert

DIEBOLD NIXDORF SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global technology company is seeking a Technical Support Specialist in Singapore to provide enterprise-level assistance across software applications. The role involves troubleshooting incidents, monitoring service levels, and ensuring customer satisfaction. Candidates must have a bachelor's degree in a relevant field and 2-4 years of experience in maintenance and support engineering, along with strong communication skills.

Qualifications

• Graduate with a bachelor's degree in information technology, Computer Science, or related field.
• Minimum 2-4 years of relevant experience in Maintenance and Support Engineering.
• Good business English skills (written and spoken).

Responsibilities

• Handles most support requests ensuring SLAs are met.
• Facilitates resolution with development and support teams.
• Monitors incidents and communicates status to customers.
• Provides technical advice to less experienced team members.

Skills

Technical support

Troubleshooting

Incident management

Communication

Working knowledge of Microsoft SQL Server

Windows OS knowledge

Security software familiarity

Business English

Education

Bachelor's degree in Information Technology or related field

Tools

Microsoft SQL Server

Windows 10

Windows Server 2016

Windows Server 2019

Job description

A global technology company is seeking a Technical Support Specialist in Singapore to provide enterprise-level assistance across software applications. The role involves troubleshooting incidents, monitoring service levels, and ensuring customer satisfaction. Candidates must have a bachelor's degree in a relevant field and 2-4 years of experience in maintenance and support engineering, along with strong communication skills.