Customer Success Manager (60k-85k)

Judobi; Singapore; On-site; SGD 80,000 - 140,000; Full time

Job summary

Judobi is seeking a strategic, client-facing Account Manager to own a portfolio of enterprise clients across SEA and drive sustainable revenue growth through exceptional account management and client success.

You’ll partner with the sales team to identify expansion opportunities, deliver measurable value, and scale the business in a fast-growing market while building long-term, data-driven partnerships across diverse industries.

Qualifications

• 3–5 years in a customer-facing role (Account Management, Customer Success, Client Services, or equivalent).
• Demonstrable track record in building and expanding client portfolios with measurable revenue growth.
• Experience working with enterprise clients across diverse industries or syndicated research products.

Responsibilities

• Own a defined client portfolio across SEA, with responsibility for retention, expansion, and revenue impact.
• Identify and develop upsell and cross-sell opportunities by mapping client data needs to platform capabilities.
• Collaborate with Sales Managers to convert strategic opportunities into measurable outcomes.
• Maintain detailed activity records and provide regular portfolio reporting.
• Serve as the trusted voice of the client internally—gathering feedback, identifying friction points, and escalating opportunities to cross-functional teams.
• Nurture relationships throughout the subscription lifecycle by delivering outstanding client experience.
• Develop a deep understanding of each client's business goals, market position, and decision-making processes.
• Proactively demonstrate the ongoing value and ROI of their subscription.
• Work closely with product, customer insights, and other cross-functional teams on engagement activities and client retention initiatives.
• Synthesize client feedback and market observations to inform product and service improvements.

Skills

Client success

Account management

Relationship building

Enterprise clients

Organised

Multi-tasking

Team collaboration

Growth mindset

Job description

Our client is one of the world's leading business data platform, providing reliable data analytics and insights that empower organisations to make fact-based decisions. They've grown into a truly global company with a strong presence in major cities across Asia, Europe, and North America. They're in a period of significant expansion, particularly across the SEA region.

This is a strategic, client-facing role where you'll own the portfolio relationship and drive sustainable revenue growth through exceptional account management and client success.

The Role

You'll be the primary relationship owner for a portfolio of enterprise clients across SEA, partnering closely with the sales team to identify expansion opportunities and deliver demonstrable value. Working across client lifecycles - from early adoption through to strategic partnership - you'll be part of a lean, ambitious team tasked with scaling the business in a high-growth market.

Key Responsibilities

• Own a defined client portfolio across SEA, with responsibility for retention, expansion, and revenue impact
• Identify and develop upsell and cross-sell opportunities by mapping client data needs to platform capabilities
• Collaborate with Sales Managers to convert strategic opportunities into measurable outcomes
• Maintain detailed activity records and provide regular portfolio reporting

2. Client Partnership & Success

• Serve as the trusted voice of the client internally - gathering feedback, identifying friction points, and escalating opportunities to cross-functional teams
• Nurture relationships throughout the subscription lifecycle by consistently delivering outstanding client experience
• Develop a deep understanding of each client's business goals, market position, and decision-making processes
• Proactively demonstrate the ongoing value and ROI of their subscription
• Work closely with product, customer insights, and other cross-functional teams on engagement activities and client retention initiatives
• Synthesise client feedback and market observations to inform product and service improvements

Ideal Candidate Profile

• 3–5 years in a customer-facing role (Account Management, Customer Success, Client Services, or equivalent)
• Strong intellectual curiosity - genuine passion for understanding client businesses and market trends
• Demonstrable track record in building and expanding client portfolios, ideally with measurable revenue growth
• Experience working with enterprise clients across diverse industries or with syndicated research products
• Naturally client-centric; you thrive on building meaningful, long-term partnerships
• Organised, detail-oriented, and skilled at multitasking and prioritising across a complex portfolio
• Self-motivated and collaborative - you're equally comfortable working autonomously and as part of a high-performing team
• Energised by fast-paced, agile environments where priorities shift and the business grows rapidly

This is your chance to be a key architect of our client's growth in one of Asia's most dynamic markets - where your account management directly impacts the bottom line and shapes how data-driven decision-making evolves across the region.