Enrolment Consultant

TLL Business Management Services; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

The Learning Lab is seeking an Enrolment Consultant to serve as a trusted advisor to prospective and existing customers. You will explain our curriculum and enrolment offerings, delivering a personalised experience across calls, emails, and centre visits while building meaningful relationships and achieving enrolment targets.

Join a team that emphasises collaboration, training, and a customer-centric approach, with opportunities to grow within a leading Southeast Asian education platform.

Qualifications

• Diploma in any discipline.
• 1–3 years sales experience, preferably in the education field.
• Able to work 4 weekdays and 1 weekend.
• Knowledge of and experience with CRM, sales or customer service are highly desirable.
• Driven and self-motivated.
• Strong consultative selling and business development flair.
• Excellent oral, written communication and strong interpersonal skills.
• Candidates with strong customer-facing internship experience are encouraged to apply!

Responsibilities

• Proactively identify and cultivate new enrolment opportunities while partnering with the HECS to achieve targets.
• Collaborate with Academic Team, Customer Service, and other internal teams to support enrolment initiatives.
• Drive student enrolments through centre visits, campaigns, open houses, information sessions and other outreach initiatives.
• Manage sales pipeline and build relationships with families.
• Understand students’ backgrounds and goals to advise on suitable programmes.
• Provide accurate information on curriculum and programme offerings.
• Guide families through enrolment with a smooth, customer-centric experience at every touchpoint.
• Stay informed of market trends and competitor activities to support sales initiatives.

Skills

CRM experience

Consultative selling

Business development

Interpersonal skills

Education sales

Self-motivated

Strong communication

Education

Diploma in any discipline

Tools

CRM software

Job description

About Us:

The Learning Lab ("TLL") is a leading education platform in Southeast Asia and the #1 market leader in Singapore's premium tuion and enrichment sector. We believe learning should nurture confidence and inspire a lifelong love for learning. Guided by our core values of Trust Each Other, Love What We Do, and Lead by Example, we're commited to building a workplace where people collaborate, grow, and strive for excellence together. If you're passionate about education and making a meaningful impact on every student's learning journey, we'd love to hear from you.

About the Job:

As an Enrolment Consultant, you'll be a trusted advisor to prospective and existing customers. You’ll help them understand our curriculum and enrolment offerings while creating a professional and personalised experience across calls, emails, and centre visits. At the heart of this role is the ability to build meaningful relationships while representing TLL’s premium brand. We seek someone who takes pride in delivering a high standard of service, while being motivated to contribute to the team’s success by achieving and exceeding enrolment targets.

Accountabilities, Responsibilities, and Main Duties:

• Proactively identify and cultivate new enrolment opportunities while partnering closely with the Head of Enrolment and Customer Service (HECS) to achieve and exceed enrolment targets
• Partner with the Academic Team, Customer Service Department, and other internal teams to support enrolment initiatives
• Drive student enrolments through centre visits, campaigns, open houses, information sessions and other outreach initiatives
• Professionally manage your sales pipeline and build relationships with existing and prospective families
• Understand students’ backgrounds and goals to provide thoughtful advice on suitable programmes and subjects for their needs
• Provide accurate and timely information on our curriculum and programme offerings
• Guide families through the enrolment process by delivering a smooth and customer-centric experience at every touchpoint
• Stay informed of market trends and competitor activities in the education industry to contribute insights that support sales initiatives and improvements

Requirements:

• PossessesaDiplomainanydiscipline
• 1–3 years of sales experience, preferably in the education field
• Abletowork4weekdaysand1weekend
• KnowledgeofandexperiencewithCRM,salesorcustomerservicearehighlydesirable
• Drivenandself-motivated
• Strongconsultativesellingandbusinessdevelopmentflair
• Excellentoral,writtencommunicationandstronginterpersonalskills
• Candidates with strong customer-facing internship experience are encouraged to apply!

What we Offer:

• A supportive and collaborative team, paired with a buddy system to guide and support you as you build confidence in your role
• Structured on-the-job training to equip you with the knowledge and skills needed for success
• Meaningful work that contributes to students' learning journeys and educational success
• Attractive monthly and termly incentive structures
• Clear opportunities to grow your career by developing your skills, taking on new responsibilities, or exploring opportunities across different functions