End-User IT Support Specialist (Project & Asset Focus)

THE BURGEON CONSULTING; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

The Burgeon Consulting is seeking a motivated IT Support Specialist to join our global service desk. You will handle day-to-day end-user incidents across Windows and Apple devices, manage tickets, and assist with onboarding of new staff in Singapore.

You will contribute to knowledge base creation, support hardware, software, and networking basics, and help drive process improvements within ITIL-aligned practices in a dynamic enterprise environment.

Qualifications

• At least 2 years' IT and customer service experience.
• Experience in a large organization (700+ users) in a service/support role.
• Strong customer service and professional interaction with executives and business users.
• Proficient with Windows and macOS; basic networking and printing knowledge.
• Familiar with ITIL principles.

Responsibilities

• Collective responsibility with the global support team to manage Service Management ticket queues based on priority & commitment.
• Manage your personal ticket queue effectively.
• Troubleshoot day-to-day incidents or requests involving hardware, software or networking; ensure all efforts are captured in the ticketing system.
• Provide basic Mobility Support.
• Assist onboarding and prepare IT equipment for new employees (IT portion).
• Create documentation: processes, policies, training material, quick reference guides, knowledge base articles.
• Understand metrics reflecting the group's performance and report feedback.

Skills

Customer service

Windows

macOS

Networking basics

ITIL knowledge

Tools

ServiceNow

Jamf

Intune

Autopilot

Azure AD

Active Directory

AWS

Job description

The Burgeon Consulting is seeking a motivated IT Support Specialist to join our global service desk. You will handle day-to-day end-user incidents across Windows and Apple devices, manage tickets, and assist with onboarding of new staff in Singapore.

You will contribute to knowledge base creation, support hardware, software, and networking basics, and help drive process improvements within ITIL-aligned practices in a dynamic enterprise environment.