End User IT Support Specialist - 24/7 Microsoft 365

CRIMSONLOGIC PTE LTD; Singapore; On-site; SGD 40,000 - 78,000; Full time

Job summary

CRIMSONLOGIC PTE LTD is seeking an experienced End User Support professional in Singapore. You will provide frontline support for Active Directory and Microsoft 365 services, manage device enrollment and Intune tasks, and ensure timely resolution of incidents for a global user base.

The role requires 2+ years in end-user support, familiarity with AD and 365 apps, and a proactive customer-service mindset, with on-call responsibilities and strong documentation skills.

Qualifications

• Bachelor's degree or Diploma in Computer Science or related discipline.
• At least 2 years in end-user support or service desk.
• Familiarity with Active Directory and Microsoft 365 apps (Outlook/Teams/OneDrive).
• Understanding of endpoint management and basic security hygiene.

Responsibilities

• Provide first-level End User support for Active Directory, Microsoft 365 end-user issues (Outlook, Teams, OneDrive) including login/MFA, profile setup, sync issues, mailbox access, and Teams meetings troubleshooting.
• Provide standby 24/7 on-call support.
• Process incidents and service requests via the IT Service Centre Portal; triage, priority by impact, and ensure timely closure.
• Support endpoint provisioning and setup (Windows devices, peripherals, printers) including enrollment to corporate management and baseline security controls.
• Assist with Microsoft Intune tasks such as device enrollment validation and policy deployment checks and escalate complex issues.
• Maintain documentation and work notes in the IT Service Centre Portal and contribute to knowledge articles.

Skills

End-user support

Active Directory

Microsoft 365

Windows 10/11

Intune management

Education

Bachelor's / Diploma in CS

Tools

Microsoft 365

Intune

Active Directory

Job description

CRIMSONLOGIC PTE LTD is seeking an experienced End User Support professional in Singapore. You will provide frontline support for Active Directory and Microsoft 365 services, manage device enrollment and Intune tasks, and ensure timely resolution of incidents for a global user base.

The role requires 2+ years in end-user support, familiarity with AD and 365 apps, and a proactive customer-service mindset, with on-call responsibilities and strong documentation skills.