IT Support Analyst — End-User & Microsoft 365 Specialist

ZENITH INFOTECH (S) PTE LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Zenith Infotech (S) PTE LTD. in Singapore seeks an experienced IT Support Specialist to provide Level 1-2 end-user support across our Microsoft 365 environment and IT infrastructure.

You will ensure smooth day-to-day IT operations, effective coordination across internal and external stakeholders, and a positive employee technology experience. Responsibilities include supporting Teams, Outlook, SharePoint, and OneDrive; diagnosing hardware and network issues; onboarding/offboarding; tracking IT

Qualifications

• 3–5 years of IT support, helpdesk, or related end-user roles.
• Solid working knowledge of Microsoft 365 administration and troubleshooting.
• Hands-on experience with PCs, mobile devices, and basic networking.
• Experience with meeting room/AV equipment support is a plus.
• Familiarity with IT asset management practices and tools.
• Strong communication skills to explain technical issues to non-technical users.

Responsibilities

• Provide day-to-day Microsoft 365 end-user support (Teams, Outlook, SharePoint, OneDrive).
• Diagnose and resolve hardware, software, and basic network issues on desktops and mobile devices.
• Support meeting room AV equipment and video conferencing systems.
• Onboard new hires and offboard departing staff, managing access and equipment retrieval.
• Maintain IT asset records and track lifecycle, allocation, and disposal.
• Coordinate with internal teams and external vendors to resolve escalated issues and meet SLAs.

Skills

MS 365 Admin

End-user support

Ticketing & SLA management

Communication skills

Multi-team coordination

Tools

VPN troubleshooting

Remote desktop tools

IT asset mgmt tools

Job description

Zenith Infotech (S) PTE LTD. in Singapore seeks an experienced IT Support Specialist to provide Level 1-2 end-user support across our Microsoft 365 environment and IT infrastructure.

You will ensure smooth day-to-day IT operations, effective coordination across internal and external stakeholders, and a positive employee technology experience. Responsibilities include supporting Teams, Outlook, SharePoint, and OneDrive; diagnosing hardware and network issues; onboarding/offboarding; tracking IT