System Engineer

CRIMSONLOGIC PTE LTD; Singapore; On-site; SGD 40,000 - 78,000; Full time

Job summary

CRIMSONLOGIC PTE LTD is seeking an experienced End User Support professional in Singapore. You will provide frontline support for Active Directory and Microsoft 365 services, manage device enrollment and Intune tasks, and ensure timely resolution of incidents for a global user base.

The role requires 2+ years in end-user support, familiarity with AD and 365 apps, and a proactive customer-service mindset, with on-call responsibilities and strong documentation skills.

Qualifications

• Bachelor's degree or Diploma in Computer Science or related discipline.
• At least 2 years in end-user support or service desk.
• Familiarity with Active Directory and Microsoft 365 apps (Outlook/Teams/OneDrive).
• Understanding of endpoint management and basic security hygiene.

Responsibilities

• Provide first-level End User support for Active Directory, Microsoft 365 end-user issues (Outlook, Teams, OneDrive) including login/MFA, profile setup, sync issues, mailbox access, and Teams meetings troubleshooting.
• Provide standby 24/7 on-call support.
• Process incidents and service requests via the IT Service Centre Portal; triage, priority by impact, and ensure timely closure.
• Support endpoint provisioning and setup (Windows devices, peripherals, printers) including enrollment to corporate management and baseline security controls.
• Assist with Microsoft Intune tasks such as device enrollment validation and policy deployment checks and escalate complex issues.
• Maintain documentation and work notes in the IT Service Centre Portal and contribute to knowledge articles.

Skills

End-user support

Active Directory

Microsoft 365

Windows 10/11

Intune management

Education

Bachelor's / Diploma in CS

Tools

Microsoft 365

Intune

Active Directory

Job description

Our Employee Value Proposition

Advancing our People

Advancing our World

At CrimsonLogic we put your Career and Well-being first. We are committed to advancing your career through a full spectrum of professional development programs with the support of a strong Total Rewards philosophy that focus on your well being. We believe that by investing in each and every one of our employees' professional and personal growth, we can collectively make a positive impact on the world as we strive for greatness together in a nurturing and inclusive workplace.

Role Purpose(s):

End User support to all CrimsonLogic staff and departments for corporate systems and services.

CrimsonLogic Corporate IT Service Centre team is supporting 1000+ users across the world and using latest Microsoft Technologies and Services.

Understand Corporate IT strategy, processes, policies and procedures / Customer Service & Service Standards management

End User Support setup in Corporate

PC / Notebooks management and configuration

End Point security techniques and principles (End point security detection and resolution not limited to encryption / Antivirus / Anti-spam / Anti-malware / Patching of machines, etc)

Inventory management (software / hardware , etc

Key Accountabilities

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Good written and communication skills

Job Responsibilities & Duties

• Provide first-level support for Active Directory, Microsoft 365 end-user issues (Outlook, Teams, OneDrive, SharePoint, Office apps) including login/MFA, profile setup, sync issues, mailbox access, and Teams meeting/audio troubleshooting.
• Provide standby 24/7 on-call support.
• Process incidents and service requests via the IT Service Centre Portal ; perform initial triage, prioritize by impact/urgency, and ensure accurate categorization, assignment, and timely updates until closure.
• Support endpoint provisioning and setup (Windows devices, peripherals, printers) including joining/enrolling devices to corporate management, applying standard builds, and verifying baseline security controls.
• Assist with Microsoft Intune operational tasks such as device enrollment validation, policy/app deployment checks, compliance status check, basic troubleshooting of configuration profiles, and escalating complex issues with required logs/screenshots.
• Perform routine checks and first-line troubleshooting for endpoint/network connectivity (Wi‑Fi, VPN, LAN), printing services, and common application errors; escale to L2/L3 or vendor support following standard escalation paths.
• Support user onboarding/offboarding activities, including preparing laptops, assisting with account/access requests, and ensuring the completion of required handover/return steps in accordance with access control procedures.
• Maintain accurate documentation and work notes in the IT Service Centre Portal (root cause, resolution steps, workaround, screenshots/logs) and contribute to knowledge articles/FAQs to improve self-service and reduce repeat incidents.
• Coordinate hardware repair/replacement and asset management activities (tagging, inventory updates, issuance/return records) and ensure end-user communication for collection, delivery, and device readiness.
• Assist with testing and rollout of new Microsoft 365/Intune changes (app updates, policy changes, device configurations), participate in UAT as required, and communicate user impact and simple usage guidance clearly to staff.

Education Requirements

• Bachelor's degree/Diploma in Computer Science or related discipline

Working Experience Requirements

• At least 2 years of IT working experience in end-user support, service desk, desktop support, or Microsoft 365 support environments, with exposure to IT compliance processes.
• Familiarity with Active Directory, Microsoft 365 user support (Outlook, Teams, OneDrive) gained through coursework, labs, internships, or personal projects.
• Understanding of endpoint and device management concepts (e.g., Windows setup, device enrolment, software installation, basic security hygiene); exposure to Microsoft Intune is an advantage.
• Comfortable using a ticketing/helpdesk system or able to learn quickly to log, update, and document incidents/service requests accurately.
• Customer service mindset with clear communication and willingness to document troubleshooting steps (work notes/knowledge articles).
• Eager to learn new workspace technologies, and prepared to take responsibility while multitasking.

Skills Required

• Foundational troubleshooting skills for Active Directory, Windows 10/11, Microsoft 365 apps (Outlook, Teams, OneDrive), printers, and common end-user