End-User IT Support Engineer (Windows & Apps)

DXC Technology Inc.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

DXC Technology Inc. in Singapore seeks an experienced End-User Support specialist to deliver a high level of customer service across Windows OS and Microsoft Office environments. You will handle hardware and desktop lifecycle tasks, work with VPN and network basics, and coordinate with vendors for escalations.

The role requires at least two years in end-user support, strong Mandarin and English communication, and a proactive, process-oriented mindset in a fast-paced environment.

Qualifications

• Diploma or degree in IT/IS or equivalent.
• Professional fluency in Mandarin Chinese and English is required.
• At least two years’ experience in end user support with focus on Windows OS.

Responsibilities

• Maintains a first class level of customer service with timely, professional responses.
• Install, upgrade, support and troubleshoot Windows OS and Office applications.
• Provide smart hands and eyes for infrastructure including servers, storage, and networks.
• Perform hardware break-fix on computers, laptops and printers.
• Manage desktop lifecycle through asset management from delivery to end of life.
• Coordinate with vendors for external support and repair.
• Monitor ticket queue, log and categorize incidents, and ensure SLAs are met.

Skills

Customer service excellence

End user support

Mandarin Chinese

English communication

Windows OS proficiency

MS Office proficiency

Hardware troubleshooting basics

Education

Diploma or Degree in IT / IS

Tools

Ticketing systems

Job description

DXC Technology Inc. in Singapore seeks an experienced End-User Support specialist to deliver a high level of customer service across Windows OS and Microsoft Office environments. You will handle hardware and desktop lifecycle tasks, work with VPN and network basics, and coordinate with vendors for escalations.

The role requires at least two years in end-user support, strong Mandarin and English communication, and a proactive, process-oriented mindset in a fast-paced environment.