End-User IT Support Engineer — Fast, Friendly Tech Help

Temp-Team Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-established consumer products organization in Singapore is seeking an IT Support Executive to provide Tier 1 IT support and assist with internal digital transformation efforts. Ideal candidates will have a diploma or bachelor’s degree in IT and 1-3 years of experience in helpdesk operations. Responsibilities include managing user requests, collaborating with teams, and conducting training sessions. This position offers a collaborative work environment focused on continuous improvement.

Qualifications

• 1-3 years of experience in end-user IT support or helpdesk operations.
• Working knowledge of standard business software.

Responsibilities

• Provide Tier 1 IT support to end users.
• Manage user requests through the IT ticketing system.
• Collaborate with internal IT and business teams.
• Prepare regular reports on support trends.
• Conduct user training sessions on internal systems.
• Support ad hoc IT projects.

Skills

Desktop/laptop troubleshooting

Network connectivity

Customer service mindset

Problem-solving skills

Communication skills

Education

Diploma or bachelor’s degree in information technology or related field

Job description

A well-established consumer products organization in Singapore is seeking an IT Support Executive to provide Tier 1 IT support and assist with internal digital transformation efforts. Ideal candidates will have a diploma or bachelor’s degree in IT and 1-3 years of experience in helpdesk operations. Responsibilities include managing user requests, collaborating with teams, and conducting training sessions. This position offers a collaborative work environment focused on continuous improvement.