End-to-End Order & Customer Care Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking an experienced professional for a 7-month contract in Buona Vista, Singapore. You will receive, review and coordinate customer requests across commercial, quality, product and supply chain to ensure SLA commitments are met.

You will manage the end-to-end OTC process, including contracts, orders, deliveries, invoicing and documentation, and validate contracts. SAP-based order creation and approvals will be required, with proactive follow-up on discrepancies and

Qualifications

• Experience handling end-to-end OTC processes.
• Customer-facing coordination to achieve SLA commitments.
• Strong documentation and order-tracking skills.

Responsibilities

• Receive, review and handle customer requests across commercial, quality, product, and supply chain.
• Manage end-to-end OTC process including contracts, sales orders, deliveries, invoicing and documentation.
• Validate contracts and create sales orders in SAP within SLA and follow up on discrepancies.

Skills

OTC process

Customer service

Contract management

Coordination

SLA adherence

Order tracking

Tools

SAP

Job description

RECRUIT EXPRESS PTE LTD is seeking an experienced professional for a 7-month contract in Buona Vista, Singapore. You will receive, review and coordinate customer requests across commercial, quality, product and supply chain to ensure SLA commitments are met.

You will manage the end-to-end OTC process, including contracts, orders, deliveries, invoicing and documentation, and validate contracts. SAP-based order creation and approvals will be required, with proactive follow-up on discrepancies and