Order Fulfillment & Customer Experience Specialist

WECRUIT PTE. LTD.; Singapore; On-site; SGD 39,000 - 54,000; Full time

Job summary

WECRUIT PTE. LTD. is seeking a Customer Service Executive in Singapore to manage customer orders and coordinate deliveries.

You will work closely with internal teams, suppliers, freight forwarders, and warehouses to ensure smooth end-to-end order fulfilment and timely resolution of customer enquiries. You will handle order confirmations, updates on delivery schedules, and proactive follow-ups on delays. The role focuses on strong customer relations, accurate data entry in SAP, and effective

Responsibilities

• Process and manage customer orders accurately and promptly.
• Issue order confirmations and provide updates on delivery schedules.
• Coordinate with operations, warehouse, and logistics teams to ensure timely deliveries.
• Monitor order status and proactively follow up on delays or exceptions.
• Coordinate sample approvals with customers to facilitate shipments.
• Handle customer enquiries, complaints, delivery issues, and service requests professionally.
• Keep customers informed of order changes, delays, and stock availability.
• Build and maintain strong customer relationships.
• Prepare and maintain order-related documents, including DOs, invoices, and shipping documents.
• Update order, delivery, and customer information accurately in SAP.
• Ensure proper and timely data entry in accordance with company procedures.
• Liaise with Sales, Purchasing, Logistics, Finance, and Warehouse teams to ensure smooth order execution.
• Coordinate with suppliers, freight forwarders, and 3PL providers on shipment and delivery matters.
• Assist with audits, reports, and management requests related to customer service and order fulfilment.
• Identify recurring service issues and recommend appropriate solutions.
• Support process improvements to enhance customer satisfaction and operational efficiency.

Job description

WECRUIT PTE. LTD. is seeking a Customer Service Executive in Singapore to manage customer orders and coordinate deliveries.

You will work closely with internal teams, suppliers, freight forwarders, and warehouses to ensure smooth end-to-end order fulfilment and timely resolution of customer enquiries. You will handle order confirmations, updates on delivery schedules, and proactive follow-ups on delays. The role focuses on strong customer relations, accurate data entry in SAP, and effective