End-to-End IT Operations & Onboarding Pro

VANGUARD SOFTWARE PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Vanguard Software Pte. Ltd. is seeking an IT Operations & Support Specialist to provide dependable employee IT support, manage devices, accounts, and workplace tools, and help keep systems secure.

Reporting to the IT Manager, you will handle onboarding and offboarding, configure devices, manage access, and improve support processes with clear documentation. This hands-on role emphasizes timely resolution, accuracy, and adherence to security procedures.

Qualifications

• Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
• At least 2 years of relevant experience in internal IT support, service desk, or IT operations.
• Hands-on experience troubleshooting employee devices, operating systems, productivity tools, user accounts, and connectivity issues.
• Experience with employee onboarding and offboarding, account provisioning, permission changes, and IT asset records.
• Practical understanding of MFA, least-privilege access, endpoint security, patching, and safe account-recovery procedures.
• Experience administering user access and licences for collaboration, productivity, or other company-managed cloud software.
• Ability to work through support tickets methodically, document actions, follow approval procedures, and recognise when to escape.
• Clear communication with non-technical users, a service-oriented approach, and reliable follow-through.

Responsibilities

• Act as a first point of contact for employee IT requests involving devices, accounts, productivity tools, and collaboration software.
• Diagnose and resolve common hardware, software, login, and connectivity issues, providing clear guidance to employees.
• Record, prioritise, and follow up on support tickets against agreed service targets; keep users informed and escape issues that require specialist support.
• Maintain practical troubleshooting guides and employee self-service instructions, and identify recurring issues for improvement.
• Prepare devices, accounts, and approved software access so that new employees can start work effectively.
• Process approved access changes when employees change roles, and promptly revoke access and recover company equipment during offboarding.
• Follow documented checklists and retain records of approvals, completed actions, and exceptions.
• Coordinate with HR, managers, and application owners to confirm requirements and resolve missing information or approvals.
• Configure, deploy, troubleshoot, and maintain employee laptops, peripherals, and other assigned workplace devices.
• Apply approved device configurations, updates, patching, endpoint protection, and device security controls.
• Maintain accurate asset records covering assigned users, device status, repairs, replacements, and returns.
• Support device purchasing, repair, replacement, and secure retirement under the IT Manager’s direction.
• Administer user accounts, groups, and permissions in company identity systems and cloud software according to approved access requests.
• Support MFA enrolment, account recovery, and SSO-related troubleshooting, following identity-verification procedures.
• Assign and reclaim software licences, maintain user and administrator records, and flag unused seats or access inconsistencies.
• Apply approved organisation-level settings and support access reviews with the IT Manager and business system owners.
• Coordinate with tool owners and vendors on administration and support issues; business teams retain ownership of their application workflows and content.
• Follow agreed security procedures, protect administrator access, and promptly escape suspected compromise, inappropriate access, or lost devices.
• Keep support, access, asset, and licence records current, and provide inputs for service and control reporting.
• Coordinate with infrastructure specialists or vendors when employee issues involve servers, networks, or other systems outside the role’s scope.
• Help improve support checklists, standard device builds, and repeatable administration processes under the IT Manager’s direction.

Skills

Troubleshooting

Customer service

Documentation

Communication

Problem solving

Education

Diploma or degree in IT/CS/IS

Tools

MDM tools

Identity providers

SSO

Ticketing systems

Job description

Vanguard Software Pte. Ltd. is seeking an IT Operations & Support Specialist to provide dependable employee IT support, manage devices, accounts, and workplace tools, and help keep systems secure.

Reporting to the IT Manager, you will handle onboarding and offboarding, configure devices, manage access, and improve support processes with clear documentation. This hands-on role emphasizes timely resolution, accuracy, and adherence to security procedures.