IT Operations Manager — Internal Tech & Security

VANGUARD SOFTWARE PTE. LTD.; Singapore; On-site; SGD 150,000 - 190,000; Full time

Job summary

Vanguard Software Pte. Ltd. is seeking an IT Manager to operationalize and mature the internal IT function.

You will own employee IT support, identity and access administration, endpoint management, SaaS administration, and on‑premise server/VM operations, while coordinating with vendors and leadership. You will establish a scalable IT operating model, drive secure access, incident readiness, and technology spend transparency as the company grows, ensuring dependable services and clear

Qualifications

• Degree or diploma in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
• Minimum 5 years of relevant IT operations experience, including at least 3 years running production on-premise servers and virtualised environments, with ownership of internal IT support, identity/access administration, endpoint management, SaaS administration, and vendor coordination.
• Experience supporting employee onboarding, offboarding, device setup, account provisioning, access requests, troubleshooting, and IT service workflows.
• Strong understanding of MFA, access reviews, least-privilege access, endpoint security, patching, backups, incident escalation, and practical operational security controls.
• Hands-on experience with production hypervisor platforms (Hyper‑V, Proxmox, VMware, or KVM) including VM lifecycle, patching, monitoring, and backup/restore.
• Working knowledge of Linux and Windows server administration, and monitoring/alerting for infra and application availability.
• Experience managing collaboration platforms, productivity tools, SaaS applications, user accounts, devices, and IT assets.
• Ability to introduce practical, repeatable processes where ways of working are developing or informal.
• Strong vendor-management and documentation skills, including contracts, renewals, administrators, ownership records, and support expectations.
• Ability to communicate technology risks, trade-offs, costs, and priorities to non-technical stakeholders and leadership.
• Demonstrated ownership, clarity of responsibilities, and follow-through on operational improvements.

Responsibilities

• Own day-to-day internal IT support for employees, including devices, accounts, collaboration tools, access requests, troubleshooting, and issue resolution.
• Establish and manage a single IT intake process, service catalogue, escalation path, and support workflow.
• Define, monitor, and improve service targets for common employee IT requests.
• Standardize onboarding, offboarding, and role-change processes for employees, contractors, and other approved users.
• Maintain accurate records of users, devices, systems, administrators, vendors, contracts, renewals, and critical dependencies, with named owners and recovery expectations for critical systems.
• Improve employee technology experience by reducing repeated issues, unclear ownership, and support delays.
• Own identity and access administration across core company systems.
• Enforce MFA and minimum access-control standards for priority systems.
• Make joiner, mover, and leaver access changes auditable, measurable, and repeatable.
• Implement or improve endpoint management, patching, device lifecycle, asset tracking, and device security practices.
• Coordinate regular access reviews with business system owners and leadership.
• Own day-to-day operation of on-premise host servers and VMs, including health monitoring, patching, capacity, and hardware lifecycle.
• Manage VM lifecycle: provisioning, change control, resizing, backup/snapshot, ownership, and decommissioning.
• Maintain inventory of host servers, VMs, and applications with named owners and dependencies.
• Own availability of the platform that company applications run on; monitor health and lead infra incident response.
• Plan capacity, hardware refresh, backup, restoration, and recovery for growth.
• Coordinate with application/engineering teams and vendors on changes, outages, maintenance windows.
• Participate in out-of-hours on-call for priority infra incidents.
• Establish baseline security controls for internal IT systems, devices, identity, collaboration tools, and priority SaaS platforms.
• Maintain IT risk register covering access, vendors, systems, renewals, resilience, and operational gaps.
• Ensure business continuity for priority services; document/test recovery expectations.
• Report technology risks, gaps, and remediation priorities to leadership.
• Maintain visibility of SaaS tools, contracts, renewals, admins, and owners.
• Establish approved-SaaS processes, renewal calendars, and governance for new tech purchases.
• Support procurement, vendor assessment, renewal decisions, and standardisation.
• Partner with business teams to clarify ownership, responsibility, access control, and support expectations.
• Identify duplicate tools, unmanaged subscriptions, unused licenses, vendor risks, and avoidable spend.
• Maintain an operational IT roadmap and baseline reporting on spend, renewals, support volume, and risk reduction.
• Provide input on staffing, outsourcing, and budget priorities as the company scales.

Skills

IT operations

Identity access mgmt

Endpoint management

Vendor coordination

Security controls

SaaS administration

VM lifecycle

Education

Bachelor’s degree or diploma in IT or related field

Tools

Hyper-V

Proxmox

VMware

KVM

Job description

Vanguard Software Pte. Ltd. is seeking an IT Manager to operationalize and mature the internal IT function.

You will own employee IT support, identity and access administration, endpoint management, SaaS administration, and on‑premise server/VM operations, while coordinating with vendors and leadership. You will establish a scalable IT operating model, drive secure access, incident readiness, and technology spend transparency as the company grows, ensuring dependable services and clear