Emergency Communications Specialist — 999 Caller Support (Shifts)

MHA - Singapore Police Force (SPF); Singapore; Vor Ort; SGD 42.000 - 54.000; Vollzeit

Zusammenfassung

MHA - Singapore Police Force (SPF) is seeking an Emergency Communications Officer for the Police Operations Command Centre. You will ensure all 999 calls are answered in accordance with service standards and record details accurately.

You will interact directly with the public, manage calls with empathy, liaise with SPF units when needed, and work shifts as required. Strong communication, composure under pressure, and attention to detail are essential.

Qualifikationen

• At least 3–5 years of working experience, preferably in handling phone calls.
• Ability to work under pressure.
• Excellent communication skills.
• Patience when dealing with stressed callers.
• Computer literacy.
• Ability to think quickly.
• Willingness to work shifts.

Aufgaben

• Answer all 999 calls in accordance with SPF service standards.
• Record call details into the system.
• Notify supervising officer when required.
• Liaise with relevant SPF units as needed.
• Engage callers with empathy and solicit relevant information.
• Work on shifts as required.

Kenntnisse

Communication skills

Calm under pressure

Empathy

Phone handling

Patience

Computer literacy

Quick thinking

Shift work

Jobbeschreibung

MHA - Singapore Police Force (SPF) is seeking an Emergency Communications Officer for the Police Operations Command Centre. You will ensure all 999 calls are answered in accordance with service standards and record details accurately.

You will interact directly with the public, manage calls with empathy, liaise with SPF units when needed, and work shifts as required. Strong communication, composure under pressure, and attention to detail are essential.