Operations Executive (Customer Relations) – Class 4 Test Circuit (C4TC) (Contrac

MHA - Singapore Police Force (SPF); Singapore; Vor Ort; SGD 40.000 - 60.000; Vollzeit

Zusammenfassung

MHA - Singapore Police Force (SPF) is seeking an Operations Executive (Customer Relations) to oversee frontline customer service at the Class 4 Test Circuit. You will ensure high service standards while safeguarding licence processing and test administration, under the Management Executive Scheme.

The role emphasizes professional counter service, accurate registrations and documentation, and active participation in performance analysis and improvement initiatives within a dynamic, public-facing

Qualifikationen

• 3–4 years of experience in customer service or operations.
• Strong operational and administrative experience.
• Knowledge of government procedures and compliance.
• Good command of English and strong communication skills.
• Proficiency in IT systems and Excel for monthly reports.
• Detail-oriented with integrity in licence-related transactions.
• Able to work half-day shifts on alternate Saturdays.

Aufgaben

• Manage counter operations and provide professional service to test candidates and the public.
• Process test registrations and licence endorsements accurately; verify eligibility and maintain records.
• Handle customer feedback, booking changes, test result appeals, and escalated cases promptly.
• Monitor daily counter operations and support during peak periods or disruptions.
• Prepare and maintain up-to-date operating procedures and customer guidance.
• Compile and analyse monthly operational statistics for management reporting.
• Identify recurring service issues and implement improvements to service delivery.
• Build strong relationships with stakeholders to uphold the organisation's image.

Kenntnisse

Customer service

Communication skills

Interpersonal skills

Attention to detail

Problem solving

Team collaboration

Tools

Microsoft Word

Microsoft Excel

IT systems

Jobbeschreibung

What the role is:

The Singapore Police Force (SPF) is committed to upholding high standards in road safety and licensing. The Class 4 Test Circuit (C4TC) supports the safe, professional and reliable testing and licensing of commercial vehicle drivers.As an Operations Executive (Customer Relations), you will oversee frontline customer service at the Class 4 Test Circuit. You will support high service standards while safeguarding the integrity of licence processing and test administration.If you take pride in excellent customer service and thrive in a fast-paced operational environment, we invite you to join our team.You will be placed under Management Executive Scheme

What you will be working on:

• Manage counter operations and provide consistent, professional service to test candidates and members of the public.
• Process test registrations and licence endorsements accurately, verify licence eligibility, and maintain records in line with regulatory requirements.
• Handle customer feedback, booking changes, test result appeals, and complex or escalated cases promptly and professionally.
• Monitor daily counter operations, flag emerging issues, and support deployment during peak periods or operational disruptions.
• Prepare and maintain clear, up-to-date operating procedures and customer guidance.
• Compile and analyse monthly operational statistics and performance indicators to support management reporting and decision-making.
• Identify recurring service issues and implement practical improvements to service delivery and counter processes.
• Build strong working relationships with stakeholders to strengthen public confidence and uphold the organisation's positive image.

What we are looking for:

REQUIREMENTS

• Three to four years of relevant experience in customer service, operations or administration is preferred.
• Strong operational and administrative experience, with sound knowledge of government procedures and compliance requirements.
• Knowledge of the Road Traffic Act and driver licensing requirements would be advantageous.
• Good command of English and strong communication and interpersonal skills. Proficiency in other commonly used languages would be advantageous.
• Proficient in IT systems, Microsoft Word and Excel, with the ability to compile data and prepare monthly statistical reports.
• Detail-oriented, responsible and committed to maintaining integrity and accuracy in licence-related transactions, documentation and record-keeping.
• Calm and resilient when managing difficult customers or unexpected operational situations.
• Proactive problem-solver and collaborative team player who can manage multiple tasks efficiently in a fast-paced environment.
• Comfortable working in a dynamic, ground-based operational environment.
• Able to work half-day shifts on alternate Saturdays.
• Shortlisted candidates will be notified within two weeks of the application closing date.

About MHA - Singapore Police Force (SPF)

MHA - Singapore Police Force (SPF)