Senior Clinician - Emergency Call Centre

v-elegant pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

v-elegant pte. ltd. in Singapore seeks an experienced emergency nurse to audit Dispatcher Assisted Cardio-Pulmonary Resuscitation (DACPR) cases and ensure adherence to procedures within the Operations Centre.

You will handle incoming emergency calls, verify caller and incident details, and complete Emergency Call Taking (ECT) forms. You will conduct telephone medical triage, provide medical advice and Pre-Arrival Instructions (PAI) per approved guidelines, and forward ECT forms to dispatchers.

Qualifications

• Nurse degree is required.
• Minimum SSN2 rank; SSN1 preferred.
• At least 5 years of experience in an emergency medical setting.
• Singapore Nursing Board (SNB) registration is required; ongoing maintenance is not required by the Authority.
• Basic computer skills and ability to make timely clinical decisions.

Responsibilities

• Audit Dispatcher Assisted Cardio-Pulmonary Resuscitation (DACPR) cases handled by Operations Centre to ensure adherence to procedures.
• Handle incoming emergency calls, obtain caller and incident details, and complete Emergency Call Taking (ECT) forms in system.
• Conduct telephone medical triage and provide medical advice and Pre-Arrival Instructions (PAI) according to approved guidelines, forwarding completed ECT forms to resource dispatchers.
• Provide clinical support for complex medical emergencies.
• Review call recordings and public feedback; conduct medical training for designated Emergency call centre personnel.
• Assist in improving medical protocols, triage accuracy and patient outcomes.
• Attend required training and maintain strict confidentiality of all information.

Skills

Communication

Decision making

Interpersonal skills

Education

Degree in Nursing

Job description

Responsibilities

• Clinicians shall perform audit on all the Dispatcher Assisted Cardio-Pulmonary Resuscitation (DACPR cases) handled by Operations Centre
• These audits are performed to ensure that Operations Centre adheres to established procedures for DACPR cases.
• Handle incoming emergency calls, obtain caller and incident details and complete Emergency Call Taking (ECT) forms in system.
• Conduct telephone medical triage and provide medical advice and Pre-Arrival Instructions (PAI) according to approved guidelines, forward completed ECT forms to resource dispatchers.
• Provide clinical support for complex medical emergencies.
• Review call recordings and public feedback, and conduct medical training for designated Emergency call centre personnel.
• Assist in improving medical protocols, triage accuracy and patient outcomes.
• Attend required training and maintain strict confidentiality of all information.

Requirements

• Degree in Nursing.
• Minimum rank of Senior Staff Nurse 2 (SSN2); SSN1preferred.
• At least 5 years of experience in an emergency medical setting.
• Existing Singapore Nursing Board (SNB)registration; ongoing registration maintenance is not required by the Authority.
• Basic computer skills, good communication and interpersonal skills, make timely clinical decisions.