Clinician - Emergency Call Centre

V-ELEGANT PTE. LTD.; Singapore; Presencial; SGD 52.000 - 90.000; Jornada completa

Descripción de la vacante

V-ELEGANT PTE. LTD. in Singapore is seeking a qualified professional to audit Dispatcher Assisted Cardio-Pulmonary Resuscitation (DACPR) cases managed by our Operations Centre.

The role focuses on ensuring compliance with DACPR procedures and quality standards. You will handle emergency call intake, perform telephone triage, provide Pre-Arrival Instructions, and forward ECT forms to dispatchers. The incumbent will review cases, support complex emergencies, and contribute to training and protocol

Formación

• Diploma or above from a Polytechnic, Higher NITEC in Paramedicine & Emergency Care, or International Baccalaureate (IB).
• Nursing experience in an emergency medical setting with SNB registration or Level 3 Paramedic certification.

Responsabilidades

• Clinicians shall perform audit on all the Dispatcher Assisted Cardio-Pulmonary Resuscitation (DACPR) cases handled by Operations Centre.
• These audits are performed to ensure that Operations Centre adheres to established procedures for DACPR cases.
• Handle incoming emergency calls, obtain caller and incident details and complete Emergency Call Taking (ECT) forms in system.
• Conduct telephone medical triage and provide medical advice and Pre-Arrival Instructions (PAI) according to approved guidelines, forward completed ECT forms to resource dispatchers.
• Provide clinical support for complex medical emergencies.
• Review call recordings and public feedback, and conduct medical training for designated Emergency call centre personnel.
• Assist in improving medical protocols, triage accuracy and patient outcomes.
• Attend required training and maintain strict confidentiality of all information.

Conocimientos

Basic computer skills

Good communication

Timely clinical decision making

Educación

Diploma or above from a Polytechnic

Higher NITEC in Paramedicine & Emergency Care

International Baccalaureate (IB)

Nursing registration with SNB

Level 3 Paramedic certification

Descripción del empleo

Responsibilities

• Clinicians shall perform audit on all the Dispatcher Assisted Cardio-Pulmonary Resuscitation (DACPR cases) handled by Operations Centre
• These audits are performed to ensure that Operations Centre adheres to established procedures for DACPR cases.
• Handle incoming emergency calls, obtain caller and incident details and complete Emergency Call Taking (ECT) forms in system.
• Conduct telephone medical triage and provide medical advice and Pre-Arrival Instructions (PAI) according to approved guidelines, forward completed ECT forms to resource dispatchers.
• Provide clinical support for complex medical emergencies.
• Review call recordings and public feedback, and conduct medical training for designated Emergency call centre personnel.
• Assist in improving medical protocols, triage accuracy and patient outcomes.
• Attend required training and maintain strict confidentiality of all information.

Requirements

• Diploma or above from a Polytechnic, Higher NITEC in Paramedicine & Emergency Care, or International Baccalaureate (IB).

Either:

1. nursing experience in an emergency medical setting with current Singapore Nursing Board (SNB) registration; or
2. Level 3 Paramedic certification with relevant emergency medical experience.

• Basic computer skills, including Microsoft Office, internet navigation and map reading.
• Good communication and interpersonal skills, make timely clinical decisions.