Consular Response Centre (CRC) Team Leader

Ministry of Foreign Affairs; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

The Ministry of Foreign Affairs is seeking Singaporeans to work in the Crisis Management Centre (CMC) for consular assistance. Responsibilities include responding to calls and emails from Singaporeans in distress, ensuring smooth functioning of the MFA CRC, and monitoring world events.

The ideal candidate will have 4-5 years of supervisory experience, strong communication, planning, and administrative skills. Shift work, including overnight and weekends, is required.

Qualifications

• 4-5 years of experience in similar capacity with supervisory functions in managing rostered teams and members of the public is preferred.
• Able to work independently and remain calm, patient, and polite when responding to members of the public in distress.

Responsibilities

• Respond to consular calls and emails from Singaporeans and their families.
• Ensure requests from the public are properly lodged for records and follow-up.
• Maintain the smooth functioning of the MFA CRC and its transformation to a Crisis Management Centre.

Skills

Strong communication skills

Planning skills

Administrative skills

Job description

What you will be working on:

• Responding to consular calls and emails from Singaporeans and their families who reached out to MFA for assistance and keeping relevant MFA Overseas Missions and HQ departments informed.


• Ensuring that requests from the public are responded to, properly e‑logged for records and follow‑up.


• Maintaining and ensuring the smooth and effective functioning of the MFA CRC and its transformation to a Crisis Management Centre (CMC) during crises.


• Monitoring and reporting breaking news on world events (disasters and emergencies) to MFA's Consular Directorate and working with relevant Overseas Missions and HQ departments to reach out to overseas Singaporeans in the affected areas.


• Regularly reviewing and updating CRC's SOPs and ensuring its implementation, and managing communication with other domestic agencies e.g. MHA.


• Supervising the proper handover of duties between the outgoing shift and incoming shift of CRC teams.

What we are looking for:

• Singaporeans with strong communication, planning and administrative skills who are committed to serve in the Public Service.


• Able to work a rostered shift schedule, including overnight shifts, weekends, and public holidays.


• Able to work independently and remain calm, patient, and polite when responding to members of the public in distress.


• 4-5 years of experience in similar capacity with supervisory functions in managing rostered teams and members of the public would be preferred.


• Will work in a fast‑paced and highly volatile environment that requires the ability to manage multiple priorities and stakeholders at the same time.