Part-Time Call Center & Salesforce Specialist

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 19,286 - 22,041; Part time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD in Singapore is seeking a part-time customer service professional to handle calls and manage Salesforce cases. The role involves rosters with weekends and shifts that may include evenings, with office-based or deployment depending on business needs.

The candidate should show strong verbal and written communication skills, be detail-oriented, and capable of handling multiple inquiries while maintaining professional customer interactions.

Qualifications

• Strong verbal and written communication skills.
• Comfortable handling phone calls and speaking with customers professionally.
• Detail-oriented with strong ownership and follow-through.
• Able to manage multiple enquiries and cases concurrently.
• Calm and composed when handling difficult or urgent customer situations.
• Familiarity with Salesforce or CRM systems preferred, training provided.
• Strong collaboration with internal teams.
• Prior customer service or frontline experience advantageous.
• Face-to-face interactions over the counter when necessary.

Responsibilities

• Phone Call Handling: Answer incoming customer calls professionally and help with general enquiries.
• Phone Call Handling: Provide accurate information based on approved FAQs, SOPs, and official channels.
• Phone Call Handling: Record call details in Salesforce including customer information and actions taken.
• Phone Call Handling: Escalate calls requiring further assistance to the relevant team.
• Salesforce Case Management: Manage and respond to customer cases in Salesforce within defined timelines.
• Salesforce Case Management: Follow up on phone enquiries requiring action and case creation.
• Salesforce Case Management: Ensure clear case documentation and updates.
• Salesforce Case Management: Coordinate with internal stakeholders for resolutions.
• Salesforce Case Management: Provide timely updates to customers and close cases after validation.
• Handover & Continuity: Document open cases and next-action details for handovers.
• Handover & Continuity: Highlight urgent or aging cases during shift handovers.
• Handover & Continuity: Maintain continuity of follow-up to prevent service gaps.
• Handover & Continuity: Support teammates with proper handover.
• Service Quality & Improvement: Maintain professional, customer-centric tone across communications.
• Service Quality & Improvement: Identify recurring enquiries or trends for team review.
• Service Quality & Improvement: Share observations to support continuous improvements.
• Service Quality & Improvement: Adhere to SOPs, data protection guidelines, and escalation protocols.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Tools

Salesforce

Job description

BUSINESS EDGE PERSONNEL SERVICES PTE LTD in Singapore is seeking a part-time customer service professional to handle calls and manage Salesforce cases. The role involves rosters with weekends and shifts that may include evenings, with office-based or deployment depending on business needs.

The candidate should show strong verbal and written communication skills, be detail-oriented, and capable of handling multiple inquiries while maintaining professional customer interactions.