Email Customer Service Officer #ESY

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore seeks a customer service-oriented professional to manage emails, correspondence and outbound calls via Salesforce, delivering a one-stop solution and resolving inquiries at first contact.

The role is process-driven, based on SOPs and approved templates; a Diploma or Degree is required, with insurance experience advantageous and Salesforce experience a plus.

Qualifications

• Customer service or correspondence-handling experience
• Insurance experience, especially life, health or investment-linked products, is advantageous
• Salesforce experience is a plus
• Diploma or Degree
• HI / M5 / M8 / M9 certifications are advantageous, not mandatory

Skills

Customer service experience

Insurance knowledge

Salesforce experience

Education

Diploma or Degree

Tools

Salesforce

Job description

Ideally, candidates should have:

• Main channel is email – manage customer and intermediary enquiries through Salesforce.
• Handle emails, letters and outbound calls where required.
• Provide a one-stop service, aiming to resolve enquiries at the first point of contact.
• Process routine customer requests based on established SOPs, product knowledge and approved templates.
• Handle straightforward and non-complex cases independently; elevate complex or exceptional cases to the Team Lead/relevant teams.
• Maintain accurate Salesforce case records, follow-ups and audit trails, while meeting SLAs/service standards.
• Help resolve customer issues amicably and propose appropriate solutions within approved guidelines.
• Role is relatively process-driven and operational, rather than requiring the person to make complex decisions independently.

• Customer service or correspondence-handling experience
• Insurance experience, especially life, health or investment-linked products, is advantageous
• Salesforce experience is a plus
• Diploma or Degree
• HI / M5 / M8 / M9 certifications are advantageous, not mandatory

We regret that only shortlisted candidates will be contacted