#EG Desktop Engineer

NCS; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Join NCS, a leading technology services firm in the APAC region, as a Desktop Engineer responsible for IT/desktop support and first-point customer assistance. You will ensure software, licenses and operations comply with standards while handling end-user issues promptly and clearly.

You will perform end-user support, client management, troubleshooting, asset management, and server administration to support software distribution and patch management, with a focus on service levels and timely

Qualifications

• 1+ years in Technology Administration or related field.
• Some network knowledge is a plus.
• Good computer literacy with MS Office.
• Independent, resourceful and results-driven attitude.
• Experience with ICT equipment support and setup is beneficial.

Responsibilities

• Perform End User Support – Client Management.
• Troubleshoot client platform related problems.
• Respond to incidents with timely updates and resolutions.
• Process service requests for client platforms.
• Monitor service levels and document system configurations; provide reports.
• Assist in client platform implementation/upgrade projects.
• Coordinate with vendors on hardware replacements.
• Perform asset management and update asset records.
• Administer local servers to support software distribution and patch management.
• Submit progress reports.

Skills

End User Support

Client Management

Troubleshooting

Independence

Tools

MS Office

ICT Equipment Setup

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

Summary

TheDesktop Engineerprovides the IT/desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

What will you do?

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports.

Qualifications

The ideal candidate should possess:

• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage.
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude
• Required to performICT Equipment Support such as troubleshooting, resolving ICT equipment incidents, setting up equipment.
• Carry out routine and operational scheduled work.
• Conduct annual physical stock takes for ICT equipment.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.