eFX Trading Platform Support Engineer (L2) – Real-Time FX

NTT SINGAPORE PTE. LTD.

Singapore

On-site

SGD 120,000 - 180,000

Part time

4 days ago

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Job summary

NTT SINGAPORE PTE. LTD. seeks an experienced eFX Application Support Engineer (L2) to support real-time FX trading apps, FIX connectivity, ECN/Liquidity Provider interfaces, and production incident management in Singapore.

The role covers troubleshooting pricing, order routing, connectivity, and Kafka/MQ related interfaces, with UNIX/Linux scripting and SQL skills essential for on‑going support and performance improvements.

Qualifications

Minimum 4 years of relevant application production support experience, preferably within banking, Treasury or Capital Markets.
Hands-on support experience with electronic FX (eFX) trading applications.
Strong understanding of the FX trading lifecycle, including pricing, order execution, trade processing and connectivity.
Practical experience supporting FIX Protocol connectivity, FIX messaging and troubleshooting.
Experience working with ECNs and Liquidity Providers in an FX trading environment.
Strong L2 production support experience covering incident management, problem resolution, RCA and change management.
Good working knowledge of UNIX/Linux environments, including application log analysis and troubleshooting.
Experience with UNIX Shell scripting or Perl scripting.
Working knowledge of SQL and relational databases such as Oracle or MariaDB.
Good understanding of trading application interfaces, messaging and integration technologies.
Ability to communicate effectively with trading desks, business stakeholders and technical support teams.
Strong analytical, troubleshooting and problem‑solving skills.

Responsibilities

Provide Level 2 production support for Treasury & Markets electronic FX (eFX) trading applications.
Monitor and maintain the availability, stability and performance of mission‑critical FX trading platforms.
Investigate and resolve production issues relating to FX pricing, trade execution, order routing, connectivity and downstream interfaces.
Troubleshoot FIX Protocol messages, session connectivity, rejected orders and trade execution failures.
Support connectivity and integration with ECNs, Liquidity Providers and other external trading counterparties.
Perform incident investigation, root cause analysis (RCA), problem management and preventive remediation.
Collaborate with traders, business users, L1 support, infrastructure, network, firewall and application development teams.
Perform UNIX/Linux troubleshooting, database queries and application log analysis.
Develop and maintain UNIX Shell/Perl scripts to automate routine support and monitoring activities.
Support application releases, deployments, change requests and production implementations.
Troubleshoot messaging, integration and application issues involving Kafka, MQ and related technologies.
Maintain incident records, operational documentation, knowledge articles and production support procedures.
Participate in production incident escalation and recovery activities during business‑critical periods.