eFX Application Support - L2

NTT Singapore Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NTT Singapore Pte Ltd seeks an experienced eFX Application Support professional to provide Level 2 support for the eFX application and treasury/market interfaces. The role focuses on ensuring production stability, collaborating with Infrastructure, business users, and vendors, and delivering fixes with proper documentation.

The ideal candidate has 5+ years of banking/eFX experience, familiarity with ECNs, FIX protocol, and the listed tech stack, and can communicate effectively under pressure in

Qualifications

• 5+ years of application support experience for eFX or banking apps.
• Experience with ECNs and liquidity providers.
• Familiar with Oracle, MariaDB, Kafka, OpenShift, MQ, Jenkins, CI/CD, and Bitbucket.
• Strong communication and ability to work under pressure.

Responsibilities

• Provide Level 2 support for the eFX application and treasury/market interfaces.
• Ensure stability and high availability of production environments.
• Investigate, test, and implement application fixes with cross‑functional teams.
• Follow escalation procedures during outages and incident handling.
• Manage change requests and scheduling of fixes/enhancements.
• Coordinate with Infrastructure, Level 1, and vendors to resolve complex issues.
• Document deployments and provide training for new releases.
• Log incidents accurately and provide timely updates to users.
• Perform root cause analysis and regular reporting for improvements.
• Write Unix scripts and propose automation to improve efficiency.

Skills

Application support

Unix Shell

Perl

Java

HTML

Communication

Teamwork

Problem solving

FX knowledge

FIX Protocol

Tools

Oracle

MariaDB

Kafka

OpenShift

MQ

CI/CD

Jenkins

Bitbucket

Job description

Position Required : eFX Application Support

Job Responsibilities:

• Provide Level 2 Support for Treasury and Market's eFX Application
• Responsible for stability of production environments ensuring application and all interfaces have maximum availability.
• Collaborate closely with other internal technical teams/business users in investigating, testing and implementing Application fix
• Follow escalation procedures during outages
• Responsible for handling Change Management, raising Change Request and scheduling for the implementation of fixes and enhancements.
• Act as a facilitator and coordinate between various teams like Infrastructure, Level 1, Application vendor to resolve complex issues and outages
• Ensure all new deployments have correct documentation and training
• Ensure accurate and timely incident and problem logging
• Track incidents and provide regular updates to users on request status and progress
• Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement
• Write Unix s and suggest automation to improve efficiency/effectiveness of support team

Requirement:

• More than 5 years Application Support Experince for eFX application will be highly considered.
• Has working experience on Banking/Foreign Exchange applications.
• Has experience working with ECNs and Liquidity Providers.
• Familiar with Oracle, MariaDB, KAFKA, Openshift, MQ, CD, Jenkins, BitBucket
• Have exposure working with Network and Firewall team.
• Familiar with FIX Protocol.
• Possess experience and proficiency in UNIX Shell/Perl ing
• Knowledgable on Java, HTML and Java ing.
• Sound knowledge of Financial Markets products
• Effective communicator, with the ability to communicate with business/users
• Independent, proactive and demonstrate can-do mentality
• Strong team player
• Ability to work under pressure and deliver excellent results.