Senior Support Analyst (FIX Connectivity)

BEATHCHAPMAN (PTE. LTD.); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

BeathChapman Pte Ltd in Singapore is recruiting a Senior Support Analyst (FIX connectivity) to own local FIX support for the cash equities desk and lead client onboarding from connection setup through testing and go-live.

You will work closely with traders, clients and regional teams to resolve FIX-related issues, manage deployments, and ensure robust trading connections with vendors and infrastructure partners on a typical trading day schedule.

Qualifications

• 5+ years in trading technology or application support with FIX expertise.
• Experience in FIX production support and client onboarding/certification.
• Understanding of cash equities and DMA/DSA.
• Experience with FIX engines such as Cameron or Appia.
• Strong troubleshooting: FIX messages, logs and connectivity.
• Familiar with FIX testing/monitoring tools: VeriFIX, Kibana, Grafana, ITRS.
• Experience working with trading desks and client‑facing onboarding or support, with clear communication.
• Comfortable working on a trading floor and coordinating with overseas teams.

Responsibilities

• Support daily FIX connectivity for the cash equities trading desk, resolving issues affecting electronic order flow and execution messages.
• Handle client onboarding from connection setup through to FIX testing, certification and go-live.
• Act as the local point of contact for traders and clients on FIX connectivity matters, providing clear updates through to resolution.
• Work with infrastructure teams, vendors and overseas colleagues to set up and maintain reliable trading connections.
• Deliver FIX connectivity changes and projects, keeping support procedures and documentation up to date.

Skills

FIX expertise

Trading technology experience

Client onboarding experience

Tools

Cameron

Appia

VeriFIX

Kibana

Grafana

ITRS

Job description

Our client is a well-established investment bank with a strong presence across Asia and a global network of offices. They are creating a new Senior Support Analyst (FIX connectivity) role in Singapore to support their cash equities trading business. The successful candidate will take ownership of local FIX support and client onboarding, working closely with traders and clients, with backing from experienced regional teams.

Job responsibilities

• Support daily FIX connectivity for the cash equities trading desk, resolving issues affecting electronic order flow and execution messages.
• Handle client onboarding from connection setup through to FIX testing, certification and go-live.
• Act as the local point of contact for traders and clients on FIX connectivity matters, providing clear updates through to resolution.
• Work with infrastructure teams, vendors and overseas colleagues to set up and maintain reliable trading connections.
• Deliver FIX connectivity changes and projects, keeping support procedures and documentation up to date.

Job requirements

• At least 5 years of relevant experience in trading technology or application support, with strong hands‑on FIX expertise.
• Proven experience in both FIX production support and independently handling client onboarding and certification.
• Good understanding of cash equities and electronic trading flows, including DMA and DSA.
• Experience with FIX engines such as Cameron, Appia or similar platforms.
• Strong troubleshooting skills, including investigating FIX messages, logs and connectivity issues.
• Familiarity with FIX testing and monitoring tools, such as VeriFIX, Kibana, Grafana or ITRS.
• Experience working closely with trading desks and handling client‑facing FIX onboarding or support, with clear communication skills.
• Comfortable working independently on a trading floor while coordinating with overseas teams.

Why you should join them

• Take ownership of a newly created Singapore role, with support from an established global team.
• Work closely with traders and clients, with a direct contribution to the cash equities business.
• Work across live trading support, client onboarding and connectivity projects.
• Work regular trading‑day hours of 7am-4pm or 8am-5pm, with limited on‑call requirements. The position is fully office‑based.

JL
Reg No. R1766249
BeathChapman Pte Ltd
Licence no. 16S8112