Murex Application Support Engineer

FINSURGE PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

FINSURGE PTE. LTD. seeks an Application Support Engineer to manage the e-FX Booking System and Channel Trading Platform for Bank Treasury operations. You will ensure system availability, performance, and reliability in a fast-paced financial environment.

The role covers L2/L3 support, incident resolution, integration testing, automation, and stakeholder communication with traders and treasury teams. Strong ASP.NET Core, Web API, and database skills are essential.

Qualifications

• Strong experience in supporting trading systems, e-FX platforms, or treasury applications.
• Proficiency in ASP.NET Core, Web API, REST API, and middleware.
• In-depth knowledge of databases, including query optimization and stored procedures.
• Understanding of foreign exchange markets, trading workflows, and treasury operations.
• Experience with FIX protocol, SWIFT messages, and market data feeds from providers.
• Familiarity with message brokers such as Kafka, RabbitMQ, or IBM MQ.

Responsibilities

• Provide L2/L3 support for the e-FX Booking System and Channel Trading Platform, ensuring high availability.
• Monitor and troubleshoot real-time trading applications to address performance issues and anomalies.
• Perform root cause analysis for recurring incidents and implement long-term fixes.
• Resolve time-sensitive issues related to trade execution, booking, and settlement processes.
• Collaborate with the development team to test fixes or enhancements for the trading platform.
• Support integration of the e-FX system with third-party applications like market data providers and settlement systems.
• Automate repetitive tasks and monitoring processes to improve efficiency.
• Document resolutions, technical processes, and best practices for knowledge sharing.

Skills

Trading systems support

ASP.NET Core

Web API

REST API

Middleware

Databases

Education

Bachelor's degree in Computer Science / IT / Finance

Tools

SQL Server

Kafka

RabbitMQ

IBM MQ

FIX protocol

Job description

Job Summary:

We are seeking a skilled Application Support Engineer to manage and maintain the Electronic Foreign Exchange (e-FX) Booking System and Channel Trading Platform for Bank Treasury operations. The ideal candidate will provide end-to-end support, ensuring system availability, performance, and reliability for treasury operations, while also addressing critical issues in a fast-paced financial environment.

Key Responsibilities:

1. System Support & Maintenance:
   • Provide L2/L3 support for the e-FX Booking System and Channel Trading Platform, ensuring high availability and smooth operations.
   • Monitor and troubleshoot real-time trading applications to address performance issues and system anomalies.
2. Incident & Problem Management:
   • Perform root cause analysis for recurring incidents and implement long-term fixes.
   • Resolve time-sensitive issues related to trade execution, booking discrepancies, and settlement processes.
3. Integration & Testing:
   • Collaborate with the development team to test and implement fixes or enhancements for the trading platform.
   • Support integration of the e-FX system with third-party applications like market data providers, liquidity providers, and settlement systems.
4. Automation & Process Improvement:
   • Automate repetitive tasks and monitoring processes to improve operational efficiency.
   • Optimize system performance by identifying bottlenecks and tuning configurations.
5. Stakeholder Communication:
   • Serve as the primary contact for traders, treasury teams, and other stakeholders during system issues or maintenance windows.
   • Document resolutions, technical processes, and best practices for knowledge sharing.

Required Skills and Qualifications:

1. Technical Expertise:
   • Strong experience in supporting trading systems, e-FX platforms, or treasury applications.
   • Proficiency in technologies such as ASP.NET Core, Web API, REST API, and middleware solutions.
   • In-depth knowledge of databases, including query optimization and stored procedures.
2. Financial Domain Knowledge:
   • Understanding of foreign exchange markets, trading workflows, and treasury operations.
   • Experience with trade lifecycle management, including execution, booking, and settlement.
3. Integration & Messaging:
   • Experience with FIX protocol, SWIFT messages, and market data feeds from providers like Reuters or Bloomberg.
   • Familiarity with message brokers such as Kafka, RabbitMQ, or IBM MQ.
4. Soft Skills:
   • Strong problem-solving and analytical skills, with the ability to work under pressure in time-sensitive environments.
   • Excellent communication and collaboration skills to liaise with technical teams and business users effectively.

Preferred Qualifications:

• Experience with electronic trading platforms like Murex, Calypso, or Wallstreet Suite.
• Knowledge of microservices architecture and distributed systems.
• Exposure to regulatory compliance requirements for financial systems.
• Certification in cloud technologies (e.g., AWS, Azure) or financial domain expertise.

Education:

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.