Education Specialist, Local Engagement

sim; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

SIM in Singapore is seeking a Student Recruitment Operations Lead to drive local recruitment strategies and promote SIM brand. You will supervise the team, train staff, handle inquiries, and analyze leads while coordinating events and partnerships to enhance brand presence.

Key responsibilities include managing recruitment operations, monitoring funnel metrics, and planning events from concept to post-event evaluation. Weekend availability and strong presentation skills are required.

Qualifications

• Bachelor's degree with 0–5 years of relevant working experience, preferably in sales, marketing or customer service.
• Experience in Customer Service and Sales conversion processes.
• Experience planning and executing recruitment events, school talks, open houses, and outreach campaigns.
• Good understanding of the higher education industry in Singapore.
• Results-oriented, driven, self-motivated and analytical.
• Strong communication skills, including active listening, understanding and clear articulation.
• Able to work on weekends when required.
• Confident speaker with excellent presentation skills.

Responsibilities

• Student Recruitment Operations: work with Lead/Deputy Lead, Local Engagement to develop local recruitment efforts and promote SIM brand.
• Leads Management: monitor performance metrics across the sales funnel and act on data.
• Market Engagement & Project Management: plan events, coordinate logistics, and build community engagement.

Skills

Bachelor's degree

0–5 years experience

Customer Service

Sales conversion

Event planning

Open houses & outreach

Communication skills

Presentation skills

Weekend availability

Education

Bachelor's degree

Job description

ACCOUNTABILITIES

• Student Recruitment Operations To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies. To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes). To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers. To attend to customers' enquiries via walk-ins, phone, email, live chat during peak periods. To provide analysis of leads follow-up reports and suggest areas for improvement. Relay market knowledge: Monitor the state of the education market and competitor's performance, structure and share this knowledge with the team and the business
• Leads Management Leverage data: Monitor key performance metrics on all steps of the sales conversion funnel and take action on this data, while constantly expanding and refining best practices.
• Market Engagement & Project Management To understand the local education landscape and explore new developments. Collaborate with internal teams and external partners to conceptualize and plan events that align with the company's goals and objectives Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences. To plan and leverage community engagement to build awareness and brand name.

JOB REQUIREMENTS

• Academic Education and Work Experience Bachelor's degree with 0-5 years of relevant working experience, preferably in sales, marketing or customer service Experienced in Customer Service and Sales conversion processes Experience planning and executing recruitment events, school talks, open houses, and outreach campaigns. Good understanding of the higher education industry in Singapore Results-oriented, driven, self-motivated and analytical Strong communication skills, including active listening, understanding and clear articulation Able to work on weekends when required Confident speaker with excellent presentation skills
• Personal Attributes Well-developed diplomacy skills and ability to handle expansive and diverse customers Pleasant and patient personality with excellent service mindset Good interpersonal skill with a high level of initiative and drive

SYSTEMS/PROCESS

1. Budget Process
2. Finance System (FIN 2.0)
3. Student Management System (SIMConnect)
4. Student Application System (OAM)
5. Procurement Process
6. Sales Management System (Salesforce CRM)
7. Weekly and Monthly Reporting Process

We regret that only shortlisted candidates will be notified.