Education Specialist, Local Engagement

Singapore Institute of Management Group; Singapore; Sur place; SGD 52 000 - 78 000; Plein temps

Résumé du poste

Singapore Institute of Management Group is seeking a Student Recruitment Operations lead in Singapore to work with Local Engagement, promoting SIM and planning local recruitment strategies. You will supervise the team, ensure policy compliance, and provide ongoing training to deliver high service standards.

You will attend inquiries via walk-ins, phone, email and live chat, analyze leads data, and share market insights with the team and business.

Qualifications

• Bachelor’s degree with 0–5 years in sales, marketing or customer service.
• Experience in customer service and sales conversion processes.
• Experience planning and executing recruitment events, talks, open houses and outreach campaigns.
• Strong understanding of the higher education industry in Singapore.
• Results-oriented, driven, analytical and proactive.

Responsabilités

• Lead local student recruitment operations and promote the SIM brand.
• Supervise and coach the team to meet departmental goals and comply with policies.
• Attend inquiries via walk-ins, phone, email and live chat during peak periods.
• Analyse leads follow-up reports and drive improvements.
• Monitor market knowledge and share insights with the team.
• Plan and coordinate events from concept to post-event evaluation.
• Collaborate with internal teams and external partners for events and campaigns.
• Manage the end-to-end event lifecycle and optimize participant experiences.
• Leverage community engagement to build brand awareness in Singapore.

Connaissances

Communication skills

Active listening

Presentation skills

Interpersonal skills

Diplomacy

Initiative

Sales experience

Customer service

Formation

Bachelor's degree

Outils

Salesforce CRM

SIMConnect

OAM

Description du poste

ACCOUNTABILITIESStudent Recruitment OperationsTo work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes).To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers.To attend to customers’ enquiries via walk-ins, phone, email, live chat during peak periods.To provide analysis of leads follow-up reports and suggest areas for improvement.Relay market knowledge: Monitor the state of the education market and competitor's performance, structure and share this knowledge with the team and the businessLeads ManagementLeverage data: Monitor key performance metrics on all steps of the sales conversion funnel and take action on this data, while constantly expanding and refining best practices.Market Engagement & Project ManagementTo understand the local education landscape and explore new developments.Collaborate with internal teams and external partners to conceptualize and plan events that align with the company's goals and objectivesManage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiencesTo plan and leverage community engagement to build awareness and brand name.JOB REQUIREMENTSAcademic Education and Work ExperienceBachelor’s degree with 0-5 years of relevant working experience, preferably in sales, marketing or customer serviceExperienced in Customer Service and Sales conversion processesExperience planning and executing recruitment events, school talks, open houses, and outreach campaigns.Good understanding of the higher education industry in SingaporeResults-oriented, driven, self-motivated and analyticalStrong communication skills, including active listening, understanding and clear articulationAble to work on weekends when requiredConfident speaker with excellent presentation skillsPersonal AttributesWell-developed diplomacy skills and ability to handle expansive and diverse customersPleasant and patient personality with excellent service mindsetGood interpersonal skill with a high level of initiative and driveSYSTEMS/PROCESS1. Budget Process2. Finance System (FIN 2.0)3. Student Management System (SIMConnect)4. Student Application System (OAM)5. Procurement Process6. Sales Management System (Salesforce CRM)7. Weekly and Monthly Reporting ProcessWe regret that only shortlisted candidates will be notified.