Education Solutions Sales Specialist

Singapore Institute of Management; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Singapore Institute of Management is seeking a results-driven sales and customer service professional to drive enrolments in the education and professional development space. You will conduct outbound calls, respond to inquiries, and tailor learning solutions to meet client needs.

You will build product knowledge, maintain records, and collaborate with diverse stakeholders to achieve KPIs while staying current with industry trends and competitor offerings.

Qualifications

• Diploma with 2-3 years experience in sales, marketing or customer service.
• Experience in Customer Service and Sales conversions.
• Understanding of the higher education/professional development industry in Singapore.
• Well-developed diplomacy skills and ability to handle expansive and diverse customers.
• Willing to learn and able to collaborate with different stakeholders.
• Performance driven and proactive.

Responsibilities

• Conduct outbound calls to potential customers.
• Respond to customer inquiries via phone, email, and other channels, engaging in meaningful conversations to understand their needs and recommend suitable learning solutions.
• Develop strong product knowledge, adhere to work policies and procedures, and stay updated on industry trends, competitor offerings to enhance sales effectiveness.
• Handle objections professionally and provide persuasive responses to encourage enrolment.
• Adhere to work policies and procedures, and stay updated on industry trends, competitor offerings to enhance sales effectiveness.
• Meet quality standards, performance targets, and KPIs set by the department.
• Utilize data to follow up on assigned leads promptly and maintain detailed lead follow-up reports.
• Keep accurate and up-to-date records for efficient retrieval based on work requirements.

Skills

Customer service

Sales

Communication

Diplomacy

Collaboration

Proactive

Education

Diploma (2–3 years)

Job description

Singapore Institute of Management is seeking a results-driven sales and customer service professional to drive enrolments in the education and professional development space. You will conduct outbound calls, respond to inquiries, and tailor learning solutions to meet client needs.

You will build product knowledge, maintain records, and collaborate with diverse stakeholders to achieve KPIs while staying current with industry trends and competitor offerings.