Education Centre Lead: Sales, Service & Ops

the write connection pte. ltd.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Birthday leave

Staff discounts

Job summary

The Write Connection (TWC) is seeking a Centre Manager to lead daily operations, service standards and business performance across our enrichment centres in Singapore. This hands-on leadership role oversees centre sales, student retention, customer experience and team performance, ensuring a strong, consistent experience for students and parents.

The ideal candidate is service-oriented, well-organised and commercially aware, with at least 5 years in education or centre operations and 3 years of

Qualifications

• At least 5 years of relevant experience in education, enrichment, service, retail, hospitality or centre-based operations.
• At least 3 years of leadership or team management experience.
• Proven ability to manage sales targets, customer service standards and operational KPIs.
• Able to communicate in Mandarin with our Mandarin-speaking families.
• Able to learn and use CRM and student management platforms.

Responsibilities

• Oversee the sales, service and operational performance of assigned centres.
• Lead centre teams to achieve enrolment, retention, conversion and service targets.
• Drive centre sales performance through follow-up on enquiries, trials and enrolment opportunities.
• Build strong relationships with parents and students to support customer satisfaction and student long-term retention.
• Handle parent feedback, service recovery and escalated centre matters professionally.
• Guide and support centre staff in customer service, daily operations and centre processes.
• Oversee teachers' centre-related work matters, including attendance, punctuality, parent communication and timely operational follow-through.
• Ensure smooth daily operations across centres, including class readiness, scheduling, centre presentation and service standards.
• Monitor centre performance closely and take timely action to address gaps in sales, retention, service or operations.
• Learn and use company systems, including CRM and student management platforms, for lead management, student records, follow-ups and reporting.
• Participate in weekly team meetings to brainstorm and collaborate on enhancing operational efficiency and customer experience.

Skills

Leadership

Sales target management

Customer service

Communication

Problem solving

Mandarin fluency

Tools

CRM

Student management

Job description

The Write Connection (TWC) is seeking a Centre Manager to lead daily operations, service standards and business performance across our enrichment centres in Singapore. This hands-on leadership role oversees centre sales, student retention, customer experience and team performance, ensuring a strong, consistent experience for students and parents.

The ideal candidate is service-oriented, well-organised and commercially aware, with at least 5 years in education or centre operations and 3 years of