Ecommerce Operations Assistant (Order Fulfilment) | Jurong East

Teamlink Marketing Pte Ltd; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

Teamlink Marketing Pte Ltd is seeking a detail-oriented fulfilment associate to ensure smooth online orders across Shopify, TikTok Shop, Shopee, Lazada and other marketplaces. You will pick, pack, and QC orders, prep parcels for 3PL, and manage stock updates and listings across platforms.

You will collaborate with customer service on order issues, delays, and missing items, support live TikTok sessions, and maintain efficient packing and shipping cutoffs. Training provided.

Qualifications

• Minimum O Level, Nitec or equivalent.
• Experience in ecommerce, order fulfilment or retail operations is a plus, but training will be provided.

Responsibilities

• Process daily orders across Shopify, TikTok Shop and marketplaces (Shopee, Lazada).
• Pick, pack and quality check orders, and prepare parcels for 3PL collection.
• Meet same day shipping cutoffs and keep the packing area neat and organised.
• Handle returns and exchanges, inspect returned items, and update stock accordingly.
• Manage stock updates, inbound stock and product listings across platforms.
• Support TikTok Live sessions with product prep and order follow up.
• Work with customer service on order issues, delays and missing items.

Skills

Organised

Attention to detail

Good communication

Multitasking

Education

O Level / Nitec

Tools

Shopify

TikTok Shop

Shopee

Lazada

Google Sheets

Excel

Job description

You will keep our online orders moving: processed accurately, packed well, and out the door on time. This role suits someone who is organised, likes things done properly, and enjoys a mix of desk work and hands on fulfilment.

What you will do

• Process daily orders across Shopify, TikTok Shop and marketplaces (Shopee, Lazada)
• Pick, pack and quality check orders, and prepare parcels for 3PL collection
• Meet same day shipping cutoffs and keep the packing area neat and organised
• Handle returns and exchanges, inspect returned items, and update stock accordingly
• Manage stock updates, inbound stock and product listings across platforms
• Support TikTok Live sessions with product prep and order follow up
• Work with customer service on order issues, delays and missing items

What we are looking for

• Minimum O Level, Nitec or equivalent
• Experience in ecommerce, order fulfilment or retail operations is a plus, but we will train the right person
• Comfortable using Excel or Google Sheets; familiarity with Shopify, TikTok Shop or Shopee is a bonus
• Strong communication skills, able to coordinate clearly with customer service, the warehouse and couriers
• Able to multitask and stay organised across several platforms and tight shipping cutoffs
• Careful, detail oriented and able to work quickly without making errors
• Reliable, takes ownership, and is happy to get hands on
• Able to lift and move cartons of stock
• Interest in fashion, footwear or lifestyle brands is a plus

Working hours

5.5 days a week
Monday to Friday, 8.30am to 5pm
Saturday, 10am to 3pm