E-Commerce Operations Executive

Private Advertiser; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

CNY Goodies Singapore Pte. Ltd.

is seeking a highly organised E-commerce Operations Executive to own day‑to‑day order operations for our brands CNYGoodies.sg, DingMooncake.com and SedapSecrets.com. You will handle customer inquiries via WhatsApp, manage orders from processing to delivery, coordinate packing, stock control and deliveries, staff coordination during peak periods, and support seasonal campaigns with planning and supplier liaison to ensure smooth, on‑time fulfilment and happy

Qualifications

• Highly organised and detail-oriented.
• Experience in fast-moving e-commerce operations is preferred.
• Ability to prioritise multiple tasks and stay on top of orders.
• Comfortable with spreadsheets and online systems.
• Experience coordinating suppliers and delivery partners is a plus.

Responsibilities

• Handle ecommerce orders and respond to customer inquiries via WhatsApp.
• Oversee daily packing, fulfilment, and stock accuracy.
• Monitor inventory levels and coordinate stock replenishment.
• Book deliveries and coordinate with partners; resolve delays.
• Support seasonal booths and coordinate workloads with warehouse.
• Assist with campaign planning and supplier communication.

Skills

Organised

Attention to detail

Customer service

WhatsApp communication

Inventory management

Logistics coordination

Planning

Problem solving

Spreadsheet proficiency

Team coordination

Tools

WhatsApp

Job description

We are looking for a highly organised and hands‑on E-Commerce Operations Executive to join our team and take ownership of the day-to-day operations behind our e-commerce food brands.

CNY Goodies Singapore Pte. Ltd. operates CNYGoodies.sg, DingMooncake.com and SedapSecrets.com, with different seasonal campaigns throughout the year.

This is not a desk‑only administrative role. You will be involved in the full journey of an online order — from answering the customer's enquiry and processing the order, to ensuring the correct products are packed, stock is accounted for, delivery is booked and the customer receives the order successfully.

The role is especially suitable for someone who enjoys being organised, solving problems and making sure operations run smoothly.

What You Will Be Responsible For

E-Commerce & Customer Service

• Process and manage online orders accurately
• Respond to customer enquiries primarily through WhatsApp
• Assist customers with orders, products, delivery and collection enquiries
• Keep track of order changes, special requests and fulfilment issues
• Maintain a clear overview of outstanding, packed and completed orders

Order Fulfilment & Packing Operations

• Coordinate the daily packing and fulfilment of online orders
• Pack orders when required, particularly during seasonal periods
• Manage and monitor temporary/part‑time packers during peak periods
• Ensure orders are packed accurately and ready on schedule
• Maintain clear visibility of what has been packed and what remains outstanding

Inventory & Stock Control

• Conduct and coordinate physical stock counts
• Monitor inventory movement and stock availability
• Identify potential shortages early
• Reconcile operational stock with upcoming orders
• Help plan stock requirements for seasonal campaigns

Delivery & Logistics

• Book deliveries and coordinate with delivery partners/drivers
• Monitor delivery progress throughout the day
• Resolve failed, delayed or incorrect deliveries
• Coordinate self‑collection orders
• Ensure urgent delivery issues are followed through until resolved

Seasonal Booth & Operational Support

• Support the setup, stock movement and operations of our seasonal mall booths
• Coordinate stock replenishment and operational requirements between our warehouse and booths

Planning & Supplier Coordination

Outside peak seasons, the role becomes more planning‑focused. You will assist with:

• Upcoming campaign and inventory planning
• Warehouse and space planning
• Liaising with suppliers on products, packaging, pricing and timelines
• Following up on packaging and design production
• Coordinating inbound and outbound logistics
• Preparing operations ahead of each seasonal launch

Our Year

Our business changes throughout the year, so the role stays varied:

• November-December: CNY orders begin building; focus on customer service, order processing and preparation
• January-February: our busiest CNY period; intensive fulfilment, packing, inventory, customer service and delivery coordination
• March-April: Hari Raya cookie season at a more manageable volume
• June-September: Mooncake season
• Quieter periods: planning, supplier coordination, inventory preparation, packaging and improving operations for the next campaign

Who We Are Looking For

You should be:

• Extremely organised and attentive to detail
• Comfortable working in a fast‑moving e-commerce environment
• Able to prioritise multiple tasks without losing track of details
• Responsible and willing to follow an issue through until it is resolved
• Comfortable communicating with customers professionally through WhatsApp
• Comfortable with both computer‑based work and hands‑on operations
• Confident working with spreadsheets and online systems
• Able to coordinate part‑time staff, suppliers and delivery partners
• Willing and able to work at a significantly faster pace during CNY peak season

Experience in e-commerce operations, order fulfilment, inventory, logistics, customer service or similar operations roles is advantageous.

Most importantly, we are looking for someone who takes ownership. If an order has a problem, stock does not tally or a delivery is delayed, you should naturally want to find out why and get it resolved.