E-Commerce & Fulfilment Operations Executive

PSLOVE PTE LTD; Singapore; On-site; SGD 42,000 - 62,000; Full time

Benefits offered by this job

Annual Leaves & health benefit

Aircon office environment

Team events

Career growth in operations

Regional brand growth

Job summary

PSLOVE PTE LTD in Singapore seeks a hands-on Fulfilment & Warehouse Operations Lead to manage e-commerce fulfilment, stock transfers, and 3PL relationships. You will supervise a small team of packers, plan headcount, and ensure inventory accuracy in our ERP system. The role blends desk work with floor presence and offers growth in a fast-growing regional brand.

Youll coordinate couriers, monitor stock levels, and drive cost control while supporting marketing and consumer order activities.

Qualifications

• 2-4 years in e-commerce fulfilment, warehousing, or 3PL operations.
• Experience supervising or coordinating a small team (part-time/contract staff).
• Hands-on role with time on warehouse floor.
• Proficient Excel (pivot, VLOOKUP) and ERP familiarity.

Responsibilities

• Oversee e-commerce fulfilment and warehouse operations for daily picking/packing and 3PL interfacing.
• Plan packer headcount, shifts, onboarding and training of part-time staff; manage cost vs targets.

Skills

Team supervision

Inventory control

Excel

ERP - Dynamics BC

Education

ERP experience

Tools

Microsoft Dynamics Business Central

Job description

Who we're looking for:

If you:

• Want to run e-commerce fulfilment for two growing brands, covering both direct and 3PL fulfilment
• Enjoy a role that mixes desk work with time on the warehouse floor
• Want to build experience managing inventory, packers and 3PL partners
• Want to join a great working environment in a company with a purpose

Location: Jalan Pemimpin, 5 mins walk from Bishan / Marymount MRT Position: Full-time, permanent position

Responsibilities:

E-commerce fulfilment and warehouse operations (35%)

• Oversee daily picking and packing for e-commerce orders out of our B2C warehouse, managing a team of full- and part-time packers
• Manage stock transfers from our B2B warehouse into the B2C warehouse and into our 3PL, keeping the right level of cover in each.
• Arrange courier pickups and last-mile deliveries.
• Handle inbound pallets, storage of marketing materials, and general upkeep of the stock area.
• Keep the warehouse laid out so pallets can be inbounded without a backlog, and raise it early when space is running short.

Packer planning and management (25%)

• Plan packer headcount and shifts against order forecasts, including campaign peaks such as double days.
• Hire, onboard and train part-time packers, and bring in ad-hoc labour when volume spikes.
• Set packing targets, monitor performance against them
• Maintain packing cost vs. target

3PL and vendor management (20%)

• Own the day-to-day relationship with our e-commerce 3PL, from onboarding and transition through to steady state.
• Check 3PL billing against what was actually shipped, and raise claims for errors, damage or loss.
• Monitor service levels on pick accuracy, dispatch time and stock accuracy, and chase corrective action when they slip.
• Govern 3PL cost vs. targets

Inventory management (15%)

• Run monthly e-commerce stock counts and the half-yearly full count.
• Investigate and clear variances between system and physical stock.
• Manage returns, damages, expiry and write-offs on B2C stock.
• Keep stock records in our ERP current and accurate.

Marketing support and consumer orders (5%)

• Prepare and send stock for marketing events, activations and retail drops.
• Handle small volumes international e-commerce orders..

Requirements

• 2-4 years in e-commerce fulfilment, warehousing, or 3PL operations.
• Some experience supervising or coordinating a small team, including part-time or contract staff.
• Comfortable spending part of the week on a warehouse floor. This role is hands-on.
• Good Excel (pivot tables, lookups) and confident working in an ERP. Microsoft Dynamics Business Central experience is a plus.
• Clear written English for working with 3PLs, couriers and marketplace platforms.

Nice to have

• Worked with Shopee, Lazada or TikTok Shop seller centres.
• Familiar with how 3PLs bill (pick fee, storage, handling) and managing cost
• Has set up or reworked a warehouse layout before.

Perks

• Full staff benefits - Annual Leaves, $300/year for health & wellness etc.
• Office-hours, aircon environment
• Friendly team members, fun & engaging company events & team activities
• Great opportunities to learn and grow your career in operations
• Opportunity to be a value-adding team member in a fast-growing regional brand