E-COMMERCE SUPPORT ASSISTANT

Sprint-Cass Pte Ltd; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Sprint-Cass Pte Ltd is hiring for a hands-on Operations role at Changi Airport Terminal 3 to manage daily online order fulfilment and logistics coordination. You will collaborate with HQ and partner platforms to ensure timely deliveries and accurate order processing.

Daily tasks include updating tracking sheets, resolving shipment issues within 48 hours, and maintaining inventory accuracy with the store-in-charge. Fast-paced environment requires strong attention to detail and teamwork.

Qualifications

• Experience with online order fulfilment processes.
• Basic computer skills such as data entry and email communication.
• Attention to detail and accuracy in order processing.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow team members.
• Ability to work independently and manage time efficiently.

Responsibilities

• Ensure end-to-end fulfilment of online orders daily, maintaining high standards of accuracy and efficiency.
• Support requests for order fulfilment from HQ team on a daily basis.
• Coordinate with multiple logistic partners to guarantee timely and accurate delivery of customer orders.
• Monitor shipment schedules and address any logistics issues promptly to minimize delays.
• Manage the timely shipping of orders across all platforms, upholding and exceeding SLAs of respective platforms.
• Collaborate with platforms’ operations and customer service teams to resolve order-related enquiries, shipments, and returns.
• Keep a clean tracking record in eCommerce Google Sheets to ensure Open status issues and resolved within 48 hours.
• Accurately track missing parcels and initiate claims against respective couriers when necessary, ensuring timely resolution and minimal impact on operations.
• Work with Retail store-in-charge to ensure accurate daily inventory closing.
• Other administrative duties, ad-hoc tasks and projects as assigned.

Skills

Order fulfilment

Logistics coordination

Customer service

Data entry

Attention to detail

Time management

Tools

Google Sheets

Email

Job description

Job Description

Daily Operations and Fulfilment:

• Ensure end-to-end fulfilment of online orders daily, maintaining high standards of accuracy and efficiency.
• Support requests for order fulfilment from HQ team on a daily basis.

Logistics Coordination and Service Level Agreement Compliance:

• Coordinate with multiple logistic partners to guarantee timely and accurate delivery of customer orders.
• Monitor shipment schedules and address any logistics issues promptly to minimize delays.
• Manage the timely shipping of orders across all platforms, consistently upholding and exceeding Service Level Agreements (SLAs) of respective platforms.

Customer Service Collaboration:

• Collaborate closely with platforms’ operations and customer service teams to resolve order-related enquiries, shipments, and returns.
• Keep a clean tracking record in eCommerce Google Sheets to ensure Open status issues and resolved within 48 hours.
• Accurately track missing parcels and initiate claims against respective couriers when necessary, ensuring timely resolution and minimal impact on operations.

Inventory Management:

• Work with Retail store-in-charge to ensure accurate daily inventory closing.

Other administrative duties, ad-hoc tasks projects as assigned.

Job Requirements

1. Experience with online order fulfillment processes
2. Basic computer skills such as data entry and email communication
3. Attention to detail and accuracy in order processing
4. Ability to work well under pressure in a fast-paced environment
5. Ability to work cohesively with fellow team members
6. Ability to work independently and manage time efficiently

Additional Notes

The working days will be 4 Weekdays, 1 Weekend, Off 2 days.

Working Location: Changi Airport Terminal 3