E-Commerce Operations Manager

Waangoo Trading; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Waangoo Trading is seeking a senior E‑commerce leader to drive online merchandising, commercial performance, and marketplace operations from Singapore. You will lead website optimisation, catalogue management, pricing, and promotional campaigns, while coordinating D2C and multi-channel initiatives.

Ideal candidates bring 10+ years in e-commerce or digital trading, hands-on experience with Shopify/Magento/WooCommerce, and strong analytics, KPI reporting, and stakeholder management skills.

Qualifications

• Bachelor’s degree in a related field required.
• 10+ years in e-commerce, digital trading, or marketplace ops.
• Experience managing online sales operations, product catalogs, pricing, promotions, and fulfilment.
• Hands-on with Shopify, Shopify Plus, Magento, or WooCommerce platforms.
• Proficient in Excel, Google Analytics, sales reporting, dashboards, and KPI analysis.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Oversee end-to-end e-commerce operations and growth.
• Lead website management and digital merchandising.
• Manage product catalog, pricing, and promotions.
• Coordinate marketplace and D2C channel activities.
• Analyse sales KPIs and prepare management reports.
• Coordinate with vendors, agencies, and cross-functional teams.
• Optimize order fulfilment and logistics processes.
• Improve customer shopping experience through data-driven decisions.

Skills

Analytics

Communication skills

Stakeholder management

Multichannel retail

Problem solving

Independent work

Fashion retail experience

Education

Bachelor’s Degree

Tools

Shopify

Shopify Plus

Magento

WooCommerce

Excel

Google Analytics

Sales dashboards

Job description

To lead and manage the company's e-commerce activities, ensuring effective online merchandising, commercial performance, website optimisation, marketplace operations, and order fulfilment. The role is responsible for driving online business growth through data-driven decision-making, efficient processes, and continuous improvement in the customer shopping experience.

The role covers the following functional areas:

• E-commerce business management.
• Website administration and digital merchandising.
• Product catalogue, inventory, and pricingmanagement.
• Promotional planning and campaign execution.
• Marketplace and D2C channel management.
• Sales analytics, KPI monitoring, and management reporting.
• Order processing, logistics coordination, and fulfilment optimisation.
• Vendor, agency, and cross-functional stakeholder management.
• Customer experience improvement and operational process optimisation.

Job Requirements

• Bachelor’s Degree
• At least 10 years of relevant experience in e-commerce,digital trading, online merchandising, or marketplace operations.
• Demonstrated experience in managingonline sales operations, product catalogues, pricing, promotional campaigns,and fulfilment processes.
• Hands‑on knowledge of e-commerceplatforms such as Shopify, Shopify Plus, Magento, WooCommerce, or equivalentplatforms.
• Proficiency in Microsoft Excel, Google Analytics, sales reporting, dashboards, and KPI analysis.
• Strong analytical, commercial,organisational, and problem-solving skills.
• Good communication and stakeholder management skills.
• Ability to manage multiple priorities, meet deadlines, and work independently. Experience in fashion retail, consumer products, or multi-channel retail operations will be an advantage.