Ecommerce Manager

Samsonite International S.A; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Samsonite International S.A. in Singapore is seeking an experienced e-commerce leader to drive growth across brand.com and key marketplaces.

You will own revenue targets, forecast performance, and translate data into actionable commercial strategies across assortment, pricing and promotions. You will develop new growth opportunities through platform partnerships, live streams, affiliates and creator commerce, while staying ahead of market trends to protect brand and pricing strategies.

Responsibilities

• Own e-commerce sales performance and revenue targets, actively tracking performance and driving actions to close gaps and maximise growth.
• Develop sales forecasts and analyse trends, performance and key KPIs to identify opportunities and risks.
• Translate data into clear commercial actions across assortment, pricing, promotions, media and campaigns.
• Proactively develop new growth opportunities through platform partnerships, collaborations, exclusives, livestreaming, affiliates, creator commerce and other initiatives.
• Stay ahead of market, consumer, competitor and platform trends to identify opportunities for the business.
• Develop and execute e-commerce trading and campaign plans across all channels.
• Monitor sell-through and SKU productivity, identifying fast-moving and slow-moving stock.
• Work closely with Merchandising and Logistics to ensure the right assortment and stock availability to maximise sales.
• Recommend actions to improve stock productivity while protecting brand and pricing strategy.
• Manage the performance and day-to-day execution of brand.com and key marketplaces.
• Maintain strong knowledge of marketplace mechanics, campaigns, advertising solutions, fulfilment and platform tools.
• Understand and optimise the full customer journey from discovery and consideration to conversion and repeat purchase.
• Identify opportunities to improve traffic, conversion, AOV, customer acquisition and retention.
• Ensure smooth e-commerce operations across product listings, pricing, promotions, orders, fulfilment and customer service.
• Proactively identify and resolve operational or commercial issues before they impact customers or sales.
• Manage e-commerce enablers, agencies and platform partners, ensuring strong execution and accountability.
• Work cross-functionally with Marketing, Merchandising, Finance, Operations and IT to deliver business objectives.
• Lead and develop the e-commerce team with clear ownership, priorities and performance expectations.
• Build a culture of accountability, commercial thinking, initiative and continuous improvement.

Job description

Responsibilities: -

Commercial Performance & Growth

• Own e-commerce sales performance and revenue targets, actively tracking performance and driving actions to close gaps and maximise growth.
• Develop sales forecasts and analyse trends, performance and key KPIs to identify opportunities and risks.
• Translate data into clear commercial actions across assortment, pricing, promotions, media and campaigns.
• Proactively develop new growth opportunities through platform partnerships, collaborations, exclusives, livestreaming, affiliates, creator commerce and other initiatives.
• Stay ahead of market, consumer, competitor and platform trends to identify opportunities for the business.

Trading, Inventory & Assortment

• Develop and execute e-commerce trading and campaign plans across all channels.
• Monitor sell-through and SKU productivity, identifying fast-moving and slow-moving stock.
• Work closely with Merchandising and Logistics to ensure the right assortment and stock availability to maximise sales.
• Recommend actions to improve stock productivity while protecting brand and pricing strategy.

Platforms & Customer Journey

• Manage the performance and day-to-day execution of brand.com and key marketplaces.
• Maintain strong knowledge of marketplace mechanics, campaigns, advertising solutions, fulfilment and platform tools.
• Understand and optimise the full customer journey from discovery and consideration to conversion and repeat purchase.
• Identify opportunities to improve traffic, conversion, AOV, customer acquisition and retention.

Operations & Partnerships

• Ensure smooth e-commerce operations across product listings, pricing, promotions, orders, fulfilment and customer service.
• Proactively identify and resolve operational or commercial issues before they impact customers or sales.
• Manage e-commerce enablers, agencies and platform partners, ensuring strong execution and accountability.
• Work cross-functionally with Marketing, Merchandising, Finance, Operations and IT to deliver business objectives.

Team Leadership

• Lead and develop the e-commerce team with clear ownership, priorities and performance expectations.
• Build a culture of accountability, commercial thinking, initiative and continuous improvement.