Commerce Operations Executive

Kee Song Food Corporation (S) Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Kee Song Food Corporation (S) Pte Ltd is seeking a Commerce Operations Executive to be the operational spine of our D2C storefront, owning day-to-day listing, pricing, promotions, and order fulfilment to ensure accuracy and timeliness.

You will coordinate with logistics, warehouse, and customer service, maintain SOPs, and streamline workflows as order volumes grow; 2–4 years' experience in e-commerce operations is preferred, with entry-level considered.

Qualifications

• 2–4 years in e‑commerce operations, retail operations, or order management.
• Diploma or Degree in any discipline; advantage for business, e‑commerce, marketing, operations or supply chain.
• Hands-on with e‑commerce platforms and back‑office order systems.
• Strong attention to detail and a bias for getting the basics right.
• Calm under pressure when resolving live order or fulfilment issues.
• Experience in FMCG/food/grocery e‑commerce is a plus.

Responsibilities

• Manage product listings on the online storefront, ensuring accurate descriptions, pricing, and availability across the catalogue.
• Plan and execute pricing and promotional campaigns in line with commercial targets and seasonal calendars.
• Coordinate order processing end-to-end, from checkout through to fulfilment, liaising with logistics and warehouse partners.
• Monitor and resolve fulfilment issues (stock‑outs, delivery delays, order errors) quickly to protect the customer experience.
• Track and triage customer‑facing operational issues, escalating to the appropriate team where needed.
• Maintain SOPs for daily storefront operations and identify opportunities to streamline workflows as order volumes grow.

Skills

E-commerce operations

Order management

Cross-functional collaboration

Attention to detail

Stress management

FMCG/Food e-commerce

Back-office systems

Education

Diploma or Degree in any discipline

Job description

About the role

The Commerce Operations Executive is the operational spine of the company's online direct-to-customer (D2C) storefront, owning the day-to‑day running of the D2C storefront so that every order, listing, and promotion is executed accurately and on time.

Key responsibilities

• Manage product listings on the online storefront, ensuring accurate descriptions, pricing, and availability across the catalogue.

• Plan and execute pricing and promotional campaigns in line with commercial targets and seasonal calendars.

• Coordinate order processing end-to-end, from checkout through to fulfilment, liaising with logistics and warehouse partners.

• Monitor and resolve fulfilment issues (stock‑outs, delivery delays, order errors) quickly to protect the customer experience.

• Track and triage customer‑facing operational issues, escalating to the appropriate team where needed.

• Maintain SOPs for daily storefront operations and identify opportunities to streamline workflows as order volumes grow.

About you

• Preferably 2–4 years of experience in e‑commerce operations, retail operations, or order management.

• Entry‑level candidates are welcome to apply.

• Diploma or Degree in any discipline. Candidates with studies in Business Administration, E‑commerce, Marketing, Operations Management, Supply Chain Management, or related fields will have an advantage.

• Comfortable working hands‑on in e‑commerce platforms and back‑office order systems.

• Strong attention to detail and a bias for getting the basics right, consistently.

• Able to work cross‑functionally with logistics, customer service, and commercial teams.

• Calm under pressure when resolving live order or fulfilment issues.

• Experience in the FMCG, food, or grocery e‑commerce space is a plus.