Administrative Assistant (E-commerce & Order Fulfilment)

XIN JUN YUAN PTE. LTD.; Singapore; On-site; SGD 23,000 - 40,000; Full time

Job summary

XIN JUN YUAN PTE. LTD. in Singapore is seeking a detail-oriented administrative assistant to support daily operations. You will handle order-entry, invoicing, packing, and delivery documentation while maintaining accurate records.

The role covers desk-based tasks and light hands-on packing, with a probationary period and full-time hours. Training will be provided, and you will join a team based at Tannery Lane, Singapore.

Qualifications

• Careful, organised and able to follow established procedures.
• Basic computer skills including data entry and Excel.
• Comfortable desk-based work and handling packing tasks.
• Able to work accurately with order details and delivery documents.
• Experience in e-commerce, order-processing or warehouse fulfilment is helpful but not essential.
• Training will be provided.

Responsibilities

• Assist with routine administrative and operational tasks.
• Enter, check and update online-order and customer delivery information.
• Print and prepare invoices, picking lists, shipping labels and delivery documents.
• Update routine product, order and inventory records according to instructions.
• Monitor and process online-store orders using established procedures.
• Respond to routine customer enquiries.
• Refer refunds, payment issues, complaints, pricing decisions and unusual cases to the personnel in charge.
• Label unopened products and cartons.
• Pick, pack and prepare customer orders and cargo for delivery.
• Maintain an orderly office, packing and storage area.
• Perform other reasonable duties of a similar administrative, order-processing, fulfilment or support nature according to operational requirements.

Skills

Data entry

Microsoft Excel

Organisational skills

Attention to detail

Tools

Microsoft Excel

Job description

Key Responsibilities

• Assist with routine administrative and operational tasks.
• Enter, check and update online-order and customer delivery information.
• Print and prepare invoices, picking lists, shipping labels and delivery documents.
• Update routine product, order and inventory records according to instructions.
• Monitor and process online-store orders using established procedures.
• Respond to routine customer enquiries.
• Refer refunds, payment issues, complaints, pricing decisions and unusual cases to the personnel in charge.
• Label unopened products and cartons.
• Pick, pack and prepare customer orders and cargo for delivery.
• Maintain an orderly office, packing and storage area.
• Perform other reasonable duties of a similar administrative, order-processing, fulfilment or support nature according to operational requirements.

Requirements

• Careful, organised and able to follow established procedures.
• Basic computer skills, including data entry and Microsoft Excel.
• Comfortable performing both desk-based work and hands‑on labelling and packing.
• Able to work accurately with product quantities, order details and delivery documents.
• E-commerce, order-processing or warehouse fulfilment experience is helpful but not essential.
• Training will be provided.

Additional Skills - Advantageous but Not Essential

Candidates with any of the following additional skills or experience will have an advantage. These are preferred capabilities and are not mandatory requirements for the position.

Marketing & Creative

• Familiarity with Adobe Creative Cloud , particularly Adobe Photoshop and Illustrator.
• Previous experience in a creative agency, marketing, advertising, communications or mass communications environment would be advantageous.
• Experience assisting with or developing social media strategies and campaigns is preferred.
• Ability to prepare or adapt basic marketing, advertising and social media materials would be advantageous.

E-commerce & Multi-Channel Sales

• Practical experience using e-commerce platforms such as TikTok Shop, Lazada and Shopee is highly advantageous.
• Understanding of how social media marketing campaigns can be integrated with e-commerce sales channels to generate traffic and improve sales conversion .
• Experience managing products, promotions, campaigns or orders across multiple online sales channels would be advantageous.
• Basic knowledge of coding, website systems, automation or e-commerce integrations would be an additional advantage but is not required.

Employment Details

• Employment type: Full-time
• Probation: Three months
• Working days: Monday to Saturday
• Working hours: 9:30am to 5:45pm, including a one-hour meal break
• Rest day: Sunday
• Location: Tannery House, 37 Tannery Lane, Singapore 347790
• CPF contributions will be made where applicable.
• Commission: Employees may be eligible for a performance-based commission scheme after successful completion of probation. Details of the applicable scheme will be communicated separately.