Admin Executive - E-Commerce & Operations

HUA KUN FOOD INDUSTRY PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Hua Kun Food Industry Pte. Ltd. in Singapore is seeking an Admin Executive to support day-to-day e-commerce operations and other administrative functions.

The role will manage online orders, coordinate order fulfilment, monitor inventory and respond to customer inquiries, ensuring smooth operations across platforms. The ideal candidate should be highly organised, detail-oriented and comfortable in a fast-paced food distribution environment, with strong Excel skills and the ability to multitask

Qualifications

• 1-2 years in administration or e-commerce operations.
• Experience with WooCommerce, Shopify, Shopee or similar marketplaces.
• Proficient in Excel and Microsoft Office.
• Strong organisational skills and attention to detail.
• Able to multitask in a fast-paced environment.
• Good communication and teamwork.

Responsibilities

• Handle daily e-commerce orders and order fulfilment.
• Coordinate with warehouse for picking and packing.
• Update order status and customer information in systems.
• Respond to customer inquiries via e-commerce platforms, WhatsApp and email.
• Assist with inventory checks and platform listings.
• Provide general administrative support to the team.

Skills

E-commerce Ops

Order Processing

Excel

Organisational Skills

Customer Service

Tools

WooCommerce

Shopify

Shopee

Job description

About Us

Established in the 1980s, Hua Kun Food Industry is aleading Singapore-based importer, wholesaler, and distributor of halal beef,mutton, lamb, and chicken. We supply a wide range of chilled and frozen meatproducts to supermarkets, wet markets, butcheries, retailers, eateries, and thehospitality sector, and are a trusted name in the local food industry.

About the Role

We are looking for a highly organised and detail-orientedAdmin Executive to support our day-to-day e-commerce operations and otheradministrative functions. The role will be responsible for managing onlineorders, coordinating order fulfilment, monitoring inventory, responding tocustomer enquiries and ensuring smooth operations across our various e-commerceplatforms, amongst other administrative duties.

The ideal candidate should be comfortable working in a fast-paced food distribution environment, good with Excel, meticulous to detailand be able to manage multiple tasks efficiently.

Key Responsibilities

E-Commerce Order Management & Fulfilment

• Manage and process daily orders received throughvarious e-commerce platforms
• Verify order details, payment status, productavailability and customer information.
• Coordinate with warehouse and fulfilment teamsto ensure orders are picked, packed and prepared accurately and on time.
• Monitor order status from order placementthrough to fulfilment and delivery.
• Handle order amendments, cancellations, refundsand other order-related requests.
• Ensure accurate updating of order and customerinformation in the relevant systems.
• Follow up on delayed, incomplete or problematicorders and coordinate with relevant departments to resolve issues.
• Monitor orders, customer reviews and platformnotifications regularly.

Inventory Management

Monitor inventory levels across e-commerce channels and warehouse stock.

Coordinate with the warehouse team on stock availability and replenishment requirements.

Assist with regular inventory checks and stock reconciliation - Update product availability, stock quantities and product status across e-commerce platforms.

Ensure online inventory is accurately reflected to minimise overselling and fulfilment issues.

Customer Service & Enquiries

Respond promptly and professionally to customer enquiries received through e-commerce platforms, WhatsApp, email and other communication channels.

Assist customers with product enquiries, order status, delivery arrangements, returns and other general requests.

Handle customer feedback and complaints professionally and elevate issues where necessary.

Provide accurate product and order information to customers.

Maintain a high standard of customer service and ensure a positive customer experience.

E-Commerce Platform Administration

Maintain and update product listings, pricing, stock availability, promotions and other relevant information across e-commerce platforms.

Assist with setting up and managing promotional campaigns, vouchers and other online promotions.

Ensure product information, images and descriptions are accurate and up to date.

General Administrative Duties

Assist with data entry, filing, invoicing and other administrative tasks as required.

Coordinate with sales, warehouse, purchasing, delivery and accounts teams where necessary.

Support the team with other ad-hoc administrative and operational duties as assigned.

Requirements

• Minimum 1-2 years of experience in administration, e-commerce operations, order processing or customer service .
• Experience with e-commerce platforms such as WooCommerce, Shopify, Shopee or similar marketplaces will be an advantage.
• Good computer skills and proficiency in Microsoft Office, particularly Excel.
• Strong organisational skills with good attention to detail.
• Able to manage multiple orders and tasks efficiently in a fast-paced environment.
• Good communication and interpersonal skills.
• Customer-oriented with a positive and service-minded attitude.
• Able to work independently as well as collaborate effectively with warehouse and operations teams.
• Experience with inventory or ERP systems will be an advantage.

Eligibility

Only Singapore Citizens or Permanent Residents may apply