E‑Commerce Operations Lead (Fulfillment & Logistics)

Private Advertiser; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

CNY Goodies Singapore Pte. Ltd.

is seeking a highly organised E-commerce Operations Executive to own day‑to‑day order operations for our brands CNYGoodies.sg, DingMooncake.com and SedapSecrets.com. You will handle customer inquiries via WhatsApp, manage orders from processing to delivery, coordinate packing, stock control and deliveries, staff coordination during peak periods, and support seasonal campaigns with planning and supplier liaison to ensure smooth, on‑time fulfilment and happy

Qualifications

• Highly organised and detail-oriented.
• Experience in fast-moving e-commerce operations is preferred.
• Ability to prioritise multiple tasks and stay on top of orders.
• Comfortable with spreadsheets and online systems.
• Experience coordinating suppliers and delivery partners is a plus.

Responsibilities

• Handle ecommerce orders and respond to customer inquiries via WhatsApp.
• Oversee daily packing, fulfilment, and stock accuracy.
• Monitor inventory levels and coordinate stock replenishment.
• Book deliveries and coordinate with partners; resolve delays.
• Support seasonal booths and coordinate workloads with warehouse.
• Assist with campaign planning and supplier communication.

Skills

Organised

Attention to detail

Customer service

WhatsApp communication

Inventory management

Logistics coordination

Planning

Problem solving

Spreadsheet proficiency

Team coordination

Tools

WhatsApp

Job description

CNY Goodies Singapore Pte. Ltd.

is seeking a highly organised E-commerce Operations Executive to own day‑to‑day order operations for our brands CNYGoodies.sg, DingMooncake.com and SedapSecrets.com. You will handle customer inquiries via WhatsApp, manage orders from processing to delivery, coordinate packing, stock control and deliveries, staff coordination during peak periods, and support seasonal campaigns with planning and supplier liaison to ensure smooth, on‑time fulfilment and happy