E-commerce Operations & Customer Service Assistant Role

TWO TOWNS LLP; Singapore; On-site; SGD 11,000 - 16,000; Part time

Job summary

TwoTowns is a Singapore-based embroidery brand seeking an entry-level, part-time on-site assistant to manage day-to-day custom orders. Full training will be provided and no embroidery or design experience is required.

You’ll prepare simple embroidery files, send design previews, reply to customers, update orders, and help keep workflows organized. Basic familiarity with computer software and eagerness to learn are important.

Qualifications

• No embroidery or graphic design experience required.
• You should be organised and detail-oriented.
• Good computer skills and ability to learn new software.
• Clear and professional communication with customers.
• Responsible and able to follow through on tasks.
• Ability to manage multiple orders simultaneously.

Responsibilities

• Prepare simple embroidery files using our embroidery software; training provided.
• Prepare and send design previews to customers using Adobe Illustrator.
• Make simple adjustments to customer designs when needed.
• Reply to customer inquiries via email and social media.
• Update order statuses and organise approved orders into production queues.
• Coordinate with the illustrator for design changes.
• Keep order, illustration and embroidery workflows organised.
• Assist with inventory checks and general operations.

Skills

Organised and detail oriented

Computer literacy

Customer communication

Responsible and reliable

Multitasking

Willingness to learn

Attention to process

Tools

Adobe Illustrator

Job description

Part-Time | On-Site | Training Provided | No Experience Required

About the Role

TwoTowns is a Singapore-based personalised embroidery brand creating custom pieces inspired by the people, pets and memories our customers love.

We're looking for a detail-oriented and reliable person to help us manage our day-to-day custom orders.

This is an entry-level role and no embroidery or graphic design experience is required. Full training will be provided.

You’ll occasionally use Adobe Illustrator for simple tasks such as opening and arranging artwork, adjusting sizes, and preparing customer previews. No designing from scratch or advanced Illustrator skills are required. Familiarity with Adobe Illustrator would be a plus, but is not necessary.

Most of the role involves working on a computer, preparing customer orders, sending design previews, replying to customers and making sure each order moves smoothly from customisation to production.

What You'll Be Doing

• Prepare simple embroidery files using our embroidery software. Training will be provided and the software is straightforward to learn.
• Prepare and send design previews to customers for approval using Adobe Illustrator. This mainly involves simple file adjustments and arranging existing artwork rather than creating designs from scratch.
• Make simple adjustments to customer designs when needed.
• Reply to customer enquiries through email and social media.
• Update order statuses and organise approved orders into the correct production queues.
• Coordinate with our illustrator when customers request design changes.
• Help keep our order, illustration and embroidery workflows organised.
• Occasionally assist with inventory checks and general operational tasks.

Who We're Looking For

You don't need previous embroidery or design experience.

We're mainly looking for someone who:

• Is organised and good with details
• Is comfortable using a computer and learning new software
• Can communicate clearly and professionally with customers
• Is responsible and follows through on tasks
• Can manage several orders at once without losing track of details
• Enjoys structured, organised work
• Is willing to learn

Nice to Have, But Not Required

• Basic familiarity with Adobe Illustrator
• Experience in customer service, administration or e-commerce
• Experience with order management or operations

Work Setup

• Part-time
• On-site
• Full training provided

Remuneration

• $10 / hr + CPF