Operations Assistant (Part-Time)

SILK STORIES; Singapore; On-site; SGD 26,000 - 36,000; Full time

Job summary

SILK STORIES is seeking a meticulous and dependable Operations Assistant to support day-to-day activities at our Singapore studio. You will manage inventory, process orders, assist with displays, and help run pop-up events, working closely with the founder to keep stock, packaging, and documentation organized.

Ideal candidates are organized, patient with delicate silk pieces, proactive, and comfortable hands-on work.

Qualifications

• Must be highly organised and meticulous with details.
• Able to manage inventory and handle silk products with care.
• Proactive attitude and clear, timely communication.
• Willingness to perform hands-on tasks across operations.

Responsibilities

• Manage day-to-day inventory—stocktakes, labeling, folding, and organizing stock.
• Pack and process online orders accurately; coordinate couriers.
• Assist product displays in studio, consignment stores, and pop-ups.
• Support setup and operations at events; help customers on-site.
• Respond to customer inquiries via email and DMs; maintain trackers and SOPs.

Skills

Organised

Meticulous

Independent

Proactive

Reliable

Visual merchandising

Clear communication

Job description

We’re looking for a meticulous, hands-on, and dependable individual to support the day-to-day operations of SILK STORIES. This is a physical, detail-oriented role for someone who takes pride in getting things right, enjoys bringing order to moving parts, and is comfortable working across different areas of a small growing brand. You’ll work closely with the founder to keep inventory, orders, and operational processes running smoothly.

What You’ll Be Doing

Inventory & Stock Management

• Manage day-to-day inventory — stocktakes, labelling, folding, and organising stock
• Ensure all pieces are properly labelled, folded, and stored with care
• Monitor stock levels and flag shortages or discrepancies early
• Coordinate orders for packaging, stationery, and other operational supplies
• Monitor supplies and anticipate replenishment needs
• Support stock replenishment at our consignment stores

Order Fulfilment

• Pack and process online orders accurately and on time
• Coordinate with couriers for dispatch
• Support returns and exchanges as needed

Display & Visual Merchandising

• Assist with product displays in the studio, at consignment stores, and at pop-up events
• Help maintain a visually consistent and on-brand presentation across all touchpoints

Retail & Events

• Support setup and operations at pop-ups and brand events
• Assist customers on-site when required

Operations & Admin

• Respond to customer enquiries via email and DMs professionally
• Maintain simple operational trackers and assist with documentation
• Help build and maintain SOPs for recurring tasks

What We’re Looking For

• Organised and meticulous — you notice when things are off and fix it without being asked
• Gentle and patient with product — our pieces are made from delicate silk and require careful handling
• An eye for how things look — tidiness and presentation matter here
• Independent and proactive — you take initiative and flag issues early
• Reliable, punctual, and communicates clearly and promptly
• Comfortable with physical, hands-on work — folding, packing, moving stock, setting up displays
• No prior experience required — the right attitude matters more

You Might Be a Good Fit If

You’re someone who finds satisfaction in things being neat, organised, and running smoothly. You handle things carefully, notice the details others miss, and take ownership without needing to be reminded. You understand that good operations are often invisible — and you take pride in that.

Working Arrangement

On-site: 16 Shaw Road, Singapore

Approximately 3-4 days per week, with additional hours during pop-ups and events