E Comm Executive

INTERO ENTERPRISE PTE. LTD.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Benefits offered by this job

5 days week

Medical benefits

Dental benefits

Annual Leave and various leave types

Performance incentives and bonuses

Career growth opportunities

Job summary

INTERO ENTERPRISE PTE. LTD. is seeking an E-commerce Sales & Operations Executive to manage and grow online sales across platforms, optimize listings, and ensure a smooth customer experience. You will oversee day-to-day operations, handle campaigns, and coordinate with logistics for timely delivery.

The role requires strong analytical skills, experience with e-commerce platforms, and proficiency in Excel/Sheets. Join us in Singapore to drive growth and customer satisfaction.

Qualifications

• Experience with e-commerce platforms (Shopee, Lazada, Shopify, etc.).
• Strong analytical skills and understanding of sales metrics.
• Knowledge of pricing strategy, margins and commissions.
• Basic understanding of digital marketing (ads, SEO, campaigns).
• Good communication and problem-solving skills.
• Proficiency in Excel or Google Sheets.

Responsibilities

• Manage and grow sales on platforms (Shopee, Lazada, XHS, Shopify, etc.).
• Monitor daily performance and optimize strategies to hit targets.
• Plan and execute promotional campaigns, vouchers and discounts.
• Analyze pricing to stay competitive while maintaining margins.
• Create, upload and optimize product listings and content.
• Improve SEO visibility within platforms.
• Oversee order processing, packing and delivery coordination.
• Collaborate with logistics to ensure timely delivery and handle returns.
• Plan monthly campaigns and monitor ROI with marketing.
• Track metrics and generate weekly/monthly reports with insights.
• Respond to customer inquiries and maintain high satisfaction.
• Identify issues and drive process improvements.

Skills

E-commerce analytics

Sales metrics

Pricing strategy

Digital marketing basics

Communication

Problem-solving

Tools

Excel/Google Sheets

Shopify/Lazada/Shopee knowledge

Canva/Photoshop

Job description

Job Summary
We are looking for a results-driven E-commerce Sales & Operations Executive to manage and grow our online sales channels. This role involves overseeing day-to-day e-commerce operations, optimizing product listings, managing campaigns, and ensuring a smooth customer experience across all platforms.

Key Responsibilities

1. E-commerce Sales Management

• Manage and grow sales on platforms (e.g. Shopee, Lazada, XHS, Shopify, etc.)
• Monitor daily sales performance and optimize strategies to hit targets
• Plan and execute promotional campaigns, vouchers, and discounts
• Analyze pricing strategy to stay competitive while maintaining margins

2. Product Listing & Content

• Create, upload, and optimize product listings (title, description, images, keywords)
• Ensure accurate pricing, stock levels, and product information
• Improve SEO visibility within e-commerce platforms

3. Operations & Order Fulfillment

• Oversee order processing, packing, and delivery coordination
• Work with logistics partners to ensure timely delivery
• Handle returns, exchanges, and customer issues efficiently

4. Campaign & Marketing Execution

• Plan monthly campaigns (e.g. 9.9, 11.11, 12.12 sales)
• Collaborate with marketing team on ads, bundles, and promotions
• Monitor campaign performance and ROI

5. Data Analysis & Reporting

• Track key metrics: sales, conversion rate, traffic, AOV, profit margin
• Generate weekly/monthly reports with insights and recommendations
• Use data to improve product performance and ad strategy

6. Customer Experience

• Respond to customer inquiries and reviews promptly
• Maintain high store ratings and customer satisfaction
• Identify common issues and improve processes

Requirements

• Experience in e-commerce platforms (Shopee, Lazada, Shopify, etc.)
• Strong analytical skills and understanding of sales metrics
• Knowledge of pricing strategy, margins, and commission structures
• Basic understanding of digital marketing (ads, SEO, campaigns)
• Good communication and problem-solving skills
• Proficiency in Excel or Google Sheets

Preferred Skills

• Experience managing ads (Shopee Ads, Meta Ads, Google Ads)
• Graphic or content creation skills (Canva, Photoshop, etc.)
• Familiar with inventory management systems

KPIs (Key Performance Indicators)

• Monthly sales revenue
• Profit margin
• Conversion rate
• Campaign performance (ROI)
• Customer satisfaction rating

Fringe Benefits

• 5 days week
• Replacement off in lieu for ad hoc schedule
• Annual Leave, Birthday leave, Family bonding Leave, Marriage Leave, Compassionate Leave etc
• Medical benefits including immediate family members
• Dental benefits
• Commission, Half yearly Variable performance incentives, AWS and CNY Ang Bao
• Team effort.
• Carreer growth opporunities.