E-Commerce Executive

CHUAN HENG IMPORT & EXPORT PTE LTD; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

TOYOGO in Singapore is seeking a dedicated E-commerce Coordinator to manage online sales platforms, promotions, and shipments, ensuring accurate order processing and strong customer engagement.

You will collaborate with warehouse, marketing, and logistics teams to optimize inventory and delivery, while driving growth through SEM/SEO-savvy promotions and responsive customer support.

Qualifications

• Minimum 2 years of experience in e-commerce marketplace management, website administration, and sales.
• Diploma in any discipline.
• Knowledge of SEM/SEO is a plus.
• Strong administrative, organizational, and problem-solving skills.

Responsibilities

• Coordinate and administer e-commerce platforms such as Online Shop, Shopee, and Lazada to maintain seamless online sales operations
• Process all customer orders accurately and promptly to ensure timely fulfillment
• Plan, create, and manage e-commerce promotional activities to drive sales and customer engagement
• Collaborate with warehouse operations to ensure timely shipment and effective inventory management
• Oversee order fulfillment via store pick-up or delivery services to meet customer expectations
• Engage with customers to build rapport and foster lasting relationships, enhancing customer satisfaction
• Collaborate cross-functionally with sales, marketing, and logistics teams to resolve queries and ensure smooth delivery processes
• Proactively identify customer needs and develop solutions for non-standard tasks and inquiries
• Assist in handling incoming calls and email enquiries to provide timely customer support
• Monitor and prepare operational reports and financial reconciliations to support management decisions
• Manage social media marketing efforts to increase brand visibility and customer interaction

Skills

E-commerce management

Website administration

Sales

Education

Diploma in any discipline

Job description

Company Overview

TOYOGO is a Singaporean homegrown brand with over 40 years of experience manufacturing and selling sustainable plastic household and industrial products. We prioritize excellence, affordability, and customer satisfaction while fostering a supportive and inclusive work environment.

Job Summary

Coordinate and manage e-commerce platform operations to ensure accurate order processing, effective promotions, timely shipments, and strong customer engagement, supporting business growth and operational efficiency.

Responsibilities

• Coordinate and administer e-commerce platforms such as Online Shop, Shopee, and Lazada to maintain seamless online sales operations
• Process all customer orders accurately and promptly to ensure timely fulfillment
• Plan, create, and manage e-commerce promotional activities to drive sales and customer engagement
• Collaborate with warehouse operations to ensure timely shipment and effective inventory management
• Oversee order fulfillment via store pick-up or delivery services to meet customer expectations
• Engage with customers to build rapport and foster lasting relationships, enhancing customer satisfaction
• Collaborate cross-functionally with sales, marketing, and logistics teams to resolve queries and ensure smooth delivery processes
• Proactively identify customer needs and develop solutions for non-standard tasks and inquiries
• Assist in handling incoming calls and email enquiries to provide timely customer support
• Monitor and prepare operational reports and financial reconciliations to support management decisions
• Manage social media marketing efforts to increase brand visibility and customer interaction

Required competencies and certifications

• Diploma in any discipline
• Minimum 2 years of experience in e-commerce marketplace management, website administration, and sales

Preferred competencies and qualifications

• Understanding of Search Engine Marketing (SEM) and Search Engine Optimization (SEO) processes
• Strong administrative, organizational, and problem-solving skills
• Ability to multitask and perform effectively in a fast-paced environment to meet deadlines
• Self-motivated with a positive mindset, innovative approach, and ability to work independently