E-Commerce (Senior /Assistant Manager)

SIN KANG TCM CLINIC PTE. LTD.; Singapore; On-site; SGD 39,060 - 61,380; Full time

Job summary

A local TCM clinic in Singapore is looking for a Senior Executive/Assistant Manager (E-Commerce) to enhance its online presence and drive sales on platforms like Shopee and Lazada. The ideal candidate will manage e-commerce operations, execute marketing initiatives, and ensure a seamless customer experience. Essential qualifications include a diploma in E-Commerce or Marketing and 2-3 years of relevant experience, with proficiency in analytical tools and excellent communication skills in English and Mandarin.

Qualifications

• Diploma holder in relevant fields like E-Commerce or Marketing.
• 2-3 years of experience in e-commerce operations and digital marketing.
• Strong proficiency in managing platforms like Shopee and Lazada.

Responsibilities

• Develop and implement sales strategies for online visibility.
• Monitor KPIs and run promotions for sales maximization.
• Provide customer support via e-commerce platforms.

Skills

E-commerce operations

Digital marketing

Analytical skills

Customer support

Communication skills

Education

Diploma in E-Commerce, Marketing, Business, or related discipline

Tools

Google Analytics

Google Ads

Facebook Ads

SEO tools

Job description

We are seeking aSenior Executive/ Assistant Manager (E-Commerce) to strengthen our online presence and drive sales across key e-commerce platforms. This role is responsible for managing end-to-end e-commerce operations, optimising product visibility, executing digital marketing initiatives, and ensuring a seamless customer experience from order placement to fulfilment.

Key Responsibilities:

• Develop and implement effective sales strategies to boost product visibility and revenue on Shopee and Lazada.

• Monitor key performance indicators (KPIs), analyze trends, and run online promotions to maximize exposure and sales.

• Provide responsive and professional customer support through e-commerce platforms.

• Oversee order processing, delivery, and return handling to ensure a smooth and efficient fulfilment process.

• Support the planning and execution of digital marketing campaigns including social media ads, email marketing, and paid ads (Google Ads, Facebook Ads, etc.).

• Analyze and report on campaign performance, working with the marketing team to optimize for higher engagement and ROI.

• Assist in managing the e-commerce website to enhance user experience and drive conversions.

• Compile and present regular performance reports covering sales, customer behavior, traffic, and campaign effectiveness.

• Coordinate with internal departments such as marketing, inventory, and customer service to align and execute online initiatives.

Requirements:

• Diploma in E-Commerce, Marketing, Business, or a related discipline.

• At least 2-3 years of hands‑on experience in e‑commerce operations, digital marketing, or online retail.

• Proficient in managing online marketplaces like Shopee and Lazada.

• Strong analytical skills with experience in digital tools such as Google Analytics, Google Ads, Facebook Ads, and SEO tools.

• Excellent communication and organizational skills with attention to detail.

• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.

• A collaborative team player who can work cross‑functionally with various departments.

• Proficiency in English and Mandarin for work‑related communication, including product information and customer support.