E-commerce and Marketing Assistant

Fit N' Fab Pte. Ltd.; Singapore; On-site; SGD 28,000 - 50,000; Full time

Benefits offered by this job

Bonus

Insurance

Medical claim

Annual Leave

Staff Purchase Price

Local running Race Fees Sponsorship

5 Days work

Job summary

Fit N' Fab Pte. Ltd.

is seeking a proactive E-commerce Operations Associate to support order processing, customer service, platform management, and promotional initiatives in a fast-paced, online retail environment. In this role, you will coordinate with inventory teams, assist with basic marketing tasks, monitor stock levels, and analyze performance metrics to improve the online shopping experience and drive sales growth.

Qualifications

• Experience managing online stores and e-commerce operations.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with e-commerce platforms and CRM tools.
• Customer service experience in online retail.
• Attention to detail and accuracy.
• Basic knowledge of digital marketing.
• Familiarity with e-commerce platforms (e.g., Shopify).

Responsibilities

• Efficiently manage and process online orders, ensuring timely delivery and customer satisfaction.
• Respond to customer inquiries via email, chat, and phone, providing exceptional support.
• Maintain and update the e-commerce platform, ensuring products are accurately listed and promotions are effectively implemented.
• Assist with basic marketing tasks, such as updating social media channels, creating promotional content, and analyzing market trends.
• Work closely with inventory teams to monitor stock levels and coordinate replenishments as needed.
• Track and analyze key performance metrics to improve the online shopping experience and drive sales growth.

Skills

Multi-tasking

Communication skills

Detail-oriented

Teamwork

E-commerce management

CRM software

Shopify

Digital marketing basics

Customer service

Tools

Shopify

CRM software

Job description

About the role

This role involves managing and supporting e-commerce operations, including order processing, customer service, platform management, marketing support, inventory coordination, and performance analysis to drive sales growth and improve the online shopping experience.

Key responsibilities

• Efficiently manage and process online orders, ensuring timely delivery and customer satisfaction

• Respond to customer inquiries via email, chat, and phone, providing exceptional support and resolving issues promptly

• Maintain and update the e-commerce platform, ensuring products are accurately listed and promotions are effectively implemented

• Assist with basic marketing tasks, such as updating social media channels, creating promotional content, and analyzing market trends

• Work closely with inventory teams to monitor stock levels and coordinate replenishments as needed

• Track and analyze key performance metrics to improve the online shopping experience and drive sales growth

About you

• Demonstrated ability to manage multiple tasks and projects simultaneously

• Strong communication and interpersonal skills

• Detail-oriented with a strong focus on accuracy and efficiency

• Ability to work independently and as part of a team in a fast-paced environment

• Proven experience in e-commerce management or a related field

• Technical proficiency in using e-commerce and CRM software

• Basic knowledge of digital marketing strategies and tools

• Familiarity with e-commerce platforms (e.g., Shopify)

• Customer service experience, preferably in an online retail setting

Benefits

• Bonus

• Insurance

• Medical claim

• Annual Leave

• Staff Purchase Price

• Local running Race Fees Sponsorship

• 5 Days work